Council Tax Services - enquiries, complaints, suggestions
Enquiries
- By phone: 020 7361 3005
- Written Enquiries to: Council Tax Services, PO Box 10413, The Town Hall, Hornton Street,
W8 7WT
- Personal Callers to Customer Service Centre, Town Hall, Hornton Street, W8 7NX. Opening times: Monday to Friday 8.30am – 5.00pm
- Faxes: 020 7368 0303
- Email: counciltax@rbkc.gov.uk
Complaints, comments and suggestions
Complaints
Council Tax Services are committed to providing a quality service to the
residents of the Royal Borough, so we need to know if we are meeting your needs
and that our service is being delivered effectively. Sometimes things can go
wrong, so if you have any concerns or complaints:
We will:
- respond immediately if it is made in person at our reception or by
telephone.
- provide a full reply within five working days or send an acknowledgement
letter stating who is dealing with the matter and why it has not been
resolved.
If you are still unhappy?
- ask for a Corporate Complaint Form. This will result in the matter being
further investigated and will involve the Executive Director of Finance,
Information Systems and Property.
- write to your local Councillor, MP or MEP. Contact details available at
the Council Tax Services reception and under Local Democracy on this web
site.
- write to the Local Government Ombudsman. Contact details are available at
the Council Tax Services reception and under Local Democracy on this web
site.
Comments and suggestions
Your comments, suggestions and praise are welcome and we will evaluate those
we believe will lead to an improvement in our service.
Contact details
Please contact us by:
- Visiting the Customer Service Centre at the Town Hall between the hours of 8.30am – 5.00pm
- writing to the CTS Quality Manager, PO Box 10413, The Town Hall, Hornton
Street, London W8 7WT
- telephoning 020 7361 3005
- faxing 020 7368 0303
- emailing counciltax@rbkc.gov.uk
At all times we will ensure our customers are treated fairly and give every
assistance to those in genuine need.
At your service
top of page
top of page