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The conditions that we would consider as complaints are explained in the Parking Operations Complaints form, available from the address below or by telephoning Parkingline on 020 7361 3004.
Important: Please note that we will not treat a complaint about the issue of a Penalty Charge Notice, a response to a Notice to Owner or a Clamp and Removal representation through our Formal Complaints process unless someone is making a formal complaint about the behaviour or attitude of the contractor in carrying out their duties.
Any formal complaints to Parking Operations should be directed in writing to:
The Service Monitor, Parking Operations, The Annexe Building, Council Offices, Pembroke Road, London W8 6LZ.
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