Nationality checking service

Nationality Checking Service

The Royal Borough of Kensington and Chelsea offer a Nationality Checking Service (NCS) to help ensure your citizenship application is properly completed and submitted with all the relevant supporting documents. This service enables applicants to have their forms checked by an adviser before submitting to the Home Office for approval.

The aim of the service is to minimise delays in processing applications by ensuring that all necessary information and the correct documentation is sent to the Home Office. Our advisers will certify your passport and other valuable documents so they remain in your safekeeping and send your application and correct fee to the Home Office by special delivery post.

How do I use the Nationality Checking Service?

The Royal Borough of Kensington and Chelsea NCS service operates on an appointment only basis and the service is based at Kensington Town Hall, W8.

If you would like to make an appointment then you have the following options:

  • By telephone on 020 7745 6370 between 9am to 4pm from Monday to Friday.
  • By fax on 020 7368 0228
  • Send an email to

What should I bring to my appointment?

When you book an appointment we will give you more information on what you must bring with you but in summary:

  • you must make your application in person. If you are married or in a civil partnership and want to make a joint application, then both of you must visit in person. If you have children under 18 years old, they do not have to be present.
  • you must bring the following documents with you:
    - completed citizen application form
    - original copy of your successful ‘Life in the UK’ test certificate. (Naturalisation only)
    - all the necessary documents as explained in the application form guideline notes.
  • the citizenship application fee (payable to the Home Office).

Will the Council give me advice about nationality?

The Royal Borough of Kensington and Chelsea will not be able to provide advice on nationality matters.

If you require advice you can contact the Liverpool Contact Centre on 0845 010 5200. Lines are open from 9am until 5pm Monday to Friday. The Home Office website also offers nationality advice.

Will my application be dealt with more quickly?

NCS is not a priority service for processing your application with the Home Office. However, complete and accurate forms are processed, on average, more quickly than those that are incomplete or which need further enquires.

How do I know the Royal Borough of Kensington and Chelsea is competent to offer the checking service?

Our advisers are registered with the Office of the Immigration Services Commissioner (OISC), an independent body established by Parliament, which regulates organisations offering services of this kind. In providing the Nationality Checking Service, staff have been fully trained by Home Office Nationality experts and provided with a set of desk instructions which set out the precise extent of their duties. If a client requires advice or services which are outside our remit, the adviser will refer that person to the Home Office and record the fact.

Do I have to pay for the checking service?

The Royal Borough of Kensington and Chelsea charge the following fees, in advance, for the checking service.

Type of application Fee
 Adult Application (18 years or over) £80.00
 Child (Under 18 years) £40.00

All fees are inclusive of VAT and the fees reflect the cost of providing the service.

How to contact us

Nationality Checking Service
Kensington Town Hall
Hornton Street
London W8 7NX

Download a map of Kensington Town Hall [PDF] (file size 520Kb)

Tel: 020 7745 6370
Fax: 020 7368 0228

Opening hours: Monday to Friday from 9am to 4pm


Comments or complaints

We always welcome feedback and suggestions to improve the quality of our service and you may do this through the following options:

  • directly to the Superintendent Registrar, Kensington and Chelsea Register Office, Chelsea Old Town Hall, Kings Road, London SW3 5EE.
  • through the Royal Borough of Kensington and Chelsea comments and complaints procedure
  • you may also write to: The Office of the Immigration Services Commissioner, Complaints Section, 5th Floor Counting House, 53 Tooley Street, London, SE1 2QN

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