Tell Us Once Service
When someone dies you will need to notify a number of different
government departments and local services with a lot of
similar information. The Tell Us Once service makes this
process much easier.
What is Tell Us Once?
With Tell Us Once, when someone has died in the borough, we help
tell all the relevant people and organisations who need to know.
This also includes providing each organisation with a
copy of the death certificate.
If the deceased lived outside of the borough you can still use
the Tell Us Once service if their local authority is signed up
to the programme. A list of participating local authorities can be
found at the bottom of the page.
If you’re not sure which local authority the deceased lived in
please use the DirectGov postcode
How do I access the service?
Tell Us Once is optional - when registering a death the
registrar will ask if you'd like to take up the service. If you say
yes you'll receive a reference number and you then have 28
days to call the Tell us Once line on 020 7361 3940 or go to
add the necessary information to help us inform all relevant
organisations and departments.
If you say no we will not notify any government departments
on your behalf. Please also note, if you are the person
dealing with the deceased's estate, or using the Tell Us Once
service on their behalf you will be responsible for providing
correct and up to date information.
What information will you need to give us?
To ensure we pass on the right information you need to
provide the following:
- their national insurance number
- passport number if a British passport holder
- details of any benefits or services they were receiving
(including providing a blue badge number if owned)
We may ask for information about
- their next of kin
- any surviving husband/wife or civil partner
- anybody who is getting child benefit on their behalf
- the person dealing with their estate.
You must get the agreement of the people listed above if you are
going to provide us with information about them.
If you are not the next of kin, or the person dealing with the
deceased's estate, you can still use the service if you have the
authority to act on their behalf.
Who can we give information to?
We contact the following government and local services for
- Department for Work and Pension
- The Pension Service
- Disability Service and Carers Service
- Jobcentre Plus.
- Identity and Passport Service
- The Driver and Vehicle Licensing Authority (DVLA)
- HM Revenue and Customs
- Child Benefit
- Tax Credits
If you ask us to we can also contact the following local
- Adult Social Services
- Blue Badge
- Council Housing
- Council Tax
- Council Tax Benefit
- Electoral Services
- Freedom Pass
- Housing Benefits
- Library Service
- Payments owed for Council Services