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Housing Cleaning Contract Survey                                                                  

Please complete the following questionnaire describing your experience of the current Cleaning Service provided by OCS Service Ltd to your block, and your views on what aspects of the service you would like to see improved. All results will be analysed on a collective basis, and individual submissions are kept strictly confidential. Please complete this survey by no later than Sunday 1st November.

If you would like to receive this survey in a different format (e.g. a paper copy, large print or a translation etc.)  then please contact 0800 137111 or [email protected]

Section 1: Details
 
 
  What is your tenure?
 

Section 2: Cleaning your block
  How satisfied or dissatisfied are with the current standards of cleaning provided to the following areas of your block?
  Very satisfied   Satisfied   Neither satisfied nor dissatisfied   Dissatisfied   Very dissatisfied  
  Floor cleaning to block entrance lobby          
  Floor cleaning of internal stairs and walkways          
  Wall and ledges cleaning          
  Cleaning of internal doors, glazing and touchplates          
  Lift cleaning          
  Litter picking          
  Keeping refuse bin areas/shed clean and tidy          
  Removing bulky and/or fly tipped waste          
  Emptying litters bins          
  Removing graffiti          
  Thinking about the following, to what extent would you agree or disagree that the cleaner(s) covering your block is/are:
  Strongly agree   Agree   Neither agree nor disagree   Disagree   Strongly disagree  
  Polite and friendly          
  Helpful and responsive          
  Easy to communicate with          
  Tidy and presentable          
  Works in a safe manner          
  Works in a thorough and efficient manner          
  Do you know how often your cleaner is supposed to visit your block each week?
  Which day(s) does the Cleaner visit? If it is more than one day, please select all days that apply.
  If you had to report a problem with cleaning in your block, who would you prefer to contact?
  Have you had to report a cleaning problem in your block?

Section 2: Cleaning your block
  To what extent do you agree or disagree with the following statements: “The person I contacted to help with my problem":
  Strongly agree   Agree   Neither agree nor disagree   Disagree   Strongly disagree  
  Sorted out the problem I reported          
  Kept me informed if the problem couldn't be sorted immediately          
  Followed up to make sure the problem didn't happen again          

Section 3: Value for money
We want to ensure residents who pay for our cleaning service through their service charges, feel they are getting value for the money they pay.
  To what extent do you agree or disagree that you are getting value for money from the current service?
  Over the 5 year contract so far, which of the following statements about value for money from the cleaning service is most accurate. “The value for money of cleaning in my block has”:

Section 4: Looking to the future
  In the future, which three changes from the following list would improve the cleaning service in your block? Please select a maximum of three choices:
 
  Looking ahead, over the next five years, how confident are you that the following options will improve the quality of service in your building?
  Very confident   Fairly confident   Neither confident nor not confident   Not very confident   Not at all confident  
  Extending the cleaning contract with OCS Ltd (the current provider)          
  Re-tender the cleaning contract and bring in a new cleaning provider          
  Delivering the cleaning service in-house (e.g. direct Council provision)          
  Choosing another contractor from a list of reputable companies          
 

Section 5: About you
Kensington and Chelsea Council is required to take account of how our actions affect different groups within our community. We are committed to ensuring all residents have fair access to the services we provide and ultimately that our borough is a safe and welcoming place for all.

To help with this, we collect equalities information on who uses our services and who we come into contact with. We collect this data because we want to fully understand who our residents are and the barriers they may face when accessing our services so we can make sure we do everything we can to remove them.

The more we know about our residents, the more we can tailor our services to meet your needs.
  What is your sex?
 
  Does your gender identity match the sex you were registered with at birth?
 
  Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (Include problems related to old age)
  If yes, what is the nature of your health problem or disability?
 

Section 5: About you
  Ethnicity: How do you describe your ethnic origin?
 
  How would you describe your religion or belief?
 
  How would you describe your sexual orientation?
 

Using your personal data
The information you have provided to the Royal Borough of Kensington and Chelsea will only be used by the Council's Community Engagement Team and Housing Service to better understand your views on the Housing Needs Service to improve services and ensure that our services are fair. Your information will only be used for the intended purpose.
Where we ask you for personal information this information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission and will not be kept for longer than necessary. We will not collect any additional information about you, and we will not share your data with other Council Departments and/or any other external bodies. The Council will retain your information in accordance with our records retention schedule and it will be held securely.
You can withdraw consent to using your personal data for the above purposes at any time. If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information, you can email us at [email protected]

Thank you for completing this survey.
Now click on submit to send us your responses.
 
   
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