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Commercial Waste Customer Survey

Please answer the questions below about our service. Your feedback will help us improve our services for all our customers. Please provide your feedback by Monday 4th November 2013.

Q1	Please tell us which borough provides your service

Q2	Please tell us
	Your business name
	Your business postcode

Q3	How do you usually contact us?

Q4	What was the reason for your last contact with us?

Please specify

What methods of contact are you happy to use? (please tick all that apply)

Phone

Website

Text

Letter

Face to face

Smartphone app

Other

Q6	Have you done, or would you like to do any of the following on our website?
Q6		I have done this before	I would like to do this	I would not do this
	Order waste / recycling bags
	Report a missed collection
	Make an invoice query
	Arrange a special collection
	Pay for the service
	Read waste updates (legislation)
	Read the e-newsletter

Q7	What other things would you like to be able to do via our website?

Q8	How would you rate the different aspects of our service? On a scale of 1 to 5, where 1 is very poor and 5 is excellent
Q8		1 - very poor	2	3 - neutral	4	5 - excellent
	Customer service

	Waste collection service

	Recycling collection service

	Flexibility of our service

	Information about our service

	Billing process

	Website

Q9	If you have rated any of the above services 3 or below, please tell us why?

Q10

Do you recycle your waste?

Yes

If Yes, what percentage would you say you recycle?

Q11	What would encourage you to recycle more of your waste?

Q12

We are able to provide a recycling box that is suitable for the office/retail environment. Would you like more information on this?

Yes

Q13

The council are exploring the option of allowing local businesses to promote their business by sponsoring a litter bin adjacent to their location. Would you consider sponsoring a litter bin?

Yes

Not sure

Q14	On a scale of 1 to 5, how important are the following factors in influencing your decision on sponsoring a litter bin within the borough?
Q14		1 - Not important at all	2	3	4	5 - Extremely important
	Helping to promote the environmental benefits
	Having the name of your business on the litter bin
	Having the logo of your business on the litter bin
	The price of sponsorship
	The street location of the litter bin

Q15	On a scale of 0 to 10, how likely are you to recommend our service to another business in your area?

Q16	Do you have any further comments or suggestions for improvements to our service?

About your business

Q17	How many employees do you have on your site?

Q18	What is your business type?

Q19

The e-newsletter will go live in October 2013, would you like to subscribe to the RBKC e-newsletter? If yes, please provide your email address below (Q17).

Yes

Q20	To help us keep records up to date and provide you with updates, please provide the details of the best person of contact regarding the company's waste collection. (If you do not wish to provide a direct work email address, a generic/ shared company email address is fine).
	Contact name
	Email address
	Phone number

Q21	If you have any further comments or questions and would like to be contacted to discuss in further detail, please indicate below.

Thank you very much for taking the time to fill in this questionnaire. Please click on the 'Submit' button below to send us your answers.