Commercial Waste Customer Survey

Please answer the questions below about our service. Your feedback will help us improve our services for all our customers. Please provide your feedback by Monday 4th November 2013.

	Please tell us which borough provides your service

	Please tell us
	Your business name
	Your business postcode

	How do you usually contact us?

	What was the reason for your last contact with us?

Please specify

What methods of contact are you happy to use? (please tick all that apply)

Phone

Website

Text

Letter

Face to face

Smartphone app

Other

Have you done, or would you like to do any of the following on our website?

Order waste / recycling bags

I have done this before

I would like to do this

I would not do this

Report a missed collection

I have done this before

I would like to do this

I would not do this

Make an invoice query

I have done this before

I would like to do this

I would not do this

Arrange a special collection

I have done this before

I would like to do this

I would not do this

Pay for the service

I have done this before

I would like to do this

I would not do this

Read waste updates (legislation)

I have done this before

I would like to do this

I would not do this

Read the e-newsletter

I have done this before

I would like to do this

I would not do this

	What other things would you like to be able to do via our website?

How would you rate the different aspects of our service? On a scale of 1 to 5, where 1 is very poor and 5 is excellent

Customer service

1 - very poor

3 - neutral

5 - excellent

Waste collection service

1 - very poor

3 - neutral

5 - excellent

Recycling collection service

1 - very poor

3 - neutral

5 - excellent

Flexibility of our service

1 - very poor

3 - neutral

5 - excellent

Information about our service

1 - very poor

3 - neutral

5 - excellent

Billing process

1 - very poor

3 - neutral

5 - excellent

Website

1 - very poor

3 - neutral

5 - excellent

	If you have rated any of the above services 3 or below, please tell us why?

Q10

Do you recycle your waste?

Yes

If Yes, what percentage would you say you recycle?

Q11

	What would encourage you to recycle more of your waste?

Q12

We are able to provide a recycling box that is suitable for the office/retail environment. Would you like more information on this?

Yes

Q13

The council are exploring the option of allowing local businesses to promote their business by sponsoring a litter bin adjacent to their location. Would you consider sponsoring a litter bin?

Yes

Not sure

Q14

On a scale of 1 to 5, how important are the following factors in influencing your decision on sponsoring a litter bin within the borough?

Helping to promote the environmental benefits

1 - Not important at all

5 - Extremely important

Having the name of your business on the litter bin

1 - Not important at all

5 - Extremely important

Having the logo of your business on the litter bin

1 - Not important at all

5 - Extremely important

The price of sponsorship

1 - Not important at all

5 - Extremely important

The street location of the litter bin

1 - Not important at all

5 - Extremely important

Q15

	On a scale of 0 to 10, how likely are you to recommend our service to another business in your area?

Q16

	Do you have any further comments or suggestions for improvements to our service?

About your business

Q17

	How many employees do you have on your site?

Q18

	What is your business type?

Q19

The e-newsletter will go live in October 2013, would you like to subscribe to the RBKC e-newsletter? If yes, please provide your email address below (Q17).

Yes

Q20

	To help us keep records up to date and provide you with updates, please provide the details of the best person of contact regarding the company's waste collection. (If you do not wish to provide a direct work email address, a generic/ shared company email address is fine).
	Contact name
	Email address
	Phone number

Q21

	If you have any further comments or questions and would like to be contacted to discuss in further detail, please indicate below.

Thank you very much for taking the time to fill in this questionnaire. Please click on the 'Submit' button below to send us your answers.

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