Thank you for using the Royal Borough of Kensington and Chelsea's Public Health Training Service. We would like to ask for your feedback on the training courses you or your employees have undertaken over the past year. This will help us to continue to provide the best possible courses and your feedback will be used to refine and improve arrangements where necessary. All responses are treated in the strictest confidence and in accordance with the Data Protection Act.

Over the last year approximately how many employees have attended a course offered by the Public Health Training Service?

--Click Here-- None One or two Three to five Six to ten Eleven - Twenty More than Twenty

	Which topic areas did these courses cover? (Please tick all relevant boxes)
	Health and safety		Food safety		Don't know/can't remember

	Why did you choose the Royal Borough of Kensington and Chelsea's courses over other providers? (Please tick all that apply)
	The quality of courses is better		The Council is cheaper than other providers
	Location is convenient		The courses are organised more frequently
	Unaware of other providers		Other

	Please specify other answers

	How did you first find out about the Council's Public Health Training Service? (Please tick all that apply)
	Direct mail received from the Council		From another council		Internet search
	By visiting the Council's website		From another business		From a Royal Borough Environmental Health Officer
	By telephoning the Council		Email from the Council		Other

	Please specify other answers

If you visited the Council's website, what do you think of the quality of information on it?

--Click Here-- Very good Good Neither good nor poor Poor Very poor Not applicable

If you telephoned the Environmental Healthline (020 7361 3002) to book on a course, please rate the quality of the advice.

--Click Here-- Very good Good Neither good nor poor Poor Very poor Not applicable

If you telephoned the Public Health Training Service (020 7341 5606) for advice, please rate the quality of the advice.

--Click Here-- Very good Good Neither good nor poor Poor Very poor Not applicable

	Thinking generally about the training courses you or your employees have attended over the past year, we would like you to indicate how strongly you agree or disagree with each of the below statements
	The booking process is straightforward	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable
	I received joining instructions and venue maps to pass on to employees	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable
	Before attending I explained the purpose of the training to my employees	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable
	I thought that the course content was usually relevant to the employee/myself	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable
	I am satisfied with the topics covered in each training course	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable
	I think my employees/I returned with a better knowledge of the subject area	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable
	Since the course(s) the training has effectively been put into practice	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable
	The options for payment are convenient	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable
	I feel the courses offer good value for money	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know or not applicable

	What, if anything, do you particularly like about the courses on offer or the way in which they are delivered?

	What, if anything, could be done to improve the courses on offer or the way in which they are delivered?

	The Public Health Training Service is keen to ensure that its courses meet the needs of all. Could you please indicate how strongly you agree or disagree with each of the following statements.
	The courses are accessible for disabled employees	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know
	The courses are suitable for those with special educational needs	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know
	The courses meet the needs of those whose first language is not English	--Click Here-- Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know

	If you feel there is a need to deliver courses in languages other than English, please list languages below

	If you have disagreed with any of the above statements, please state how we could improve delivery to help meet candidates' needs in the future.

If e-learning or on-line learning was available, would you or your employees be interested?

--Click Here-- Yes No Don't know

	If yes, please indicate which subjects:
	Food safety		Health and safety

Will you be using the Public Health Training Service in the future?

--Click Here-- Yes, in the next six months Yes, in the next 12 months No Don't know

	If not, why not? (Please tick all that apply)
	Cost too high		Long waiting times for courses
	Quality of the courses is not good enough		No further need
	Courses occur too infrequently		Other
	Difficult to book on courses

	Please specify other answers

If you intend to use the service again, what is your preferred method to pay for future courses?

--Click Here-- By cheque By credit or debit card BACS Cash

Please advise us which day of the week would be best to provide your employees with training.

--Click Here-- Any Monday Tuesday Wednesday Thursday Friday Saturday Sunday

	Are there any particular months that you would avoid sending your employees on training because of leave or business commitments?
	January		March		May		July		September		November
	February		April		June		August		October		December

	Would you be interested in the Public Health Training Service contacting you to discuss your future training needs?
	--Click Here-- Yes, by telephone Yes, by email Yes, by a personal visit No

If 'yes' please let us know a suitable time

--Click Here-- AM PM

	Please indicate which topics and at which level you would be most interested in. (Please tick all that apply)
	Health and safety - for employees		Potential trainers
	Health and safety - for owners/managers		Other
	Food safety - for employees		Not known
	Food safety - for owners/managers

	Other answers

Would you like to receive email updates from the Public Health Training Service?

--Click Here-- Yes No Don't mind

	If you would like us to contact you to discuss your future training needs, or to receive email updates,  please include your contact details below
	Name of Business
	Your name
	Contact telephone number
	Email Address

Thank you for completing this survey, please click submit to send us your survey. For more information about the Public Health Training Service please visit www.rbkc.gov.uk/publichealthtraining or call 020 7361 3002