Contact Us - enquiries, complaints, suggestions


  • email us anytime at quoting your Council Tax reference number (if you have one) and your full address including post code
  • by phone: 020 7361 3005 (Monday to Friday 8.30am to 5.30pm) 
  • written enquiries: Council Tax Services, PO Box 10413, The Town Hall, Hornton Street, W8 7WT
  • personal callers to Customer Service Centre, Town Hall, Hornton Street, W8 7NX. Opening times: Monday to Friday 8.30am – 5.00pm
  • faxes: 020 7368 0303

Complaints, comments and suggestions


Council Tax Services are committed to providing a quality service to the residents of the Royal Borough, so we need to know if we are meeting your needs and that our service is being delivered effectively. Sometimes things can go wrong, so if you have any concerns or complaints:

We will:

  • respond immediately if it is made in person at our reception or by telephone.
  • provide a full reply within five working days or send an acknowledgement letter stating who is dealing with the matter and why it has not been resolved.

If you are still unhappy?

Comments and suggestions

Your comments, suggestions and praise are welcome and we will evaluate those we believe will lead to an improvement in our service.

At all times we will ensure our customers are treated fairly and give every assistance to those in genuine need.