Performance and Improvement
The Royal Borough has a track record of being a well-run, high
performing authority, and is committed to achieving continuous
and measurable improvements in its service delivery.
The Service Improvement Team (part of the
Policy and Partnerships Unit led by the Director of Strategy and
Local Services) seeks to ensure that the Council plans
well, understands how well it is performing and is transparent
and accountable to its residents. The team leads
on:
Continuous
improvement, including:
- Vital Improvements - the
Council's key improvement programmes, projects and
initiatives
- Public Trust and Transparency
- improving accountability to local residents
- Self-improvement initiatives, such as internal customer
sensitivity peer reviews
Business planning:
In 2012-13 the team will contribute to the design and
implementation of a new tri-borough integrated business and service
planning process.
Monitoring and managing
performance:
The team works with colleagues across the Council to deliver
fair and effective corporate systems, producing key corporate
performance reports for Councillors, managers and the public,
including:
The team is also responsible for ensuring the guiding principles
of the Council’s Data Quality
Framework and Data
Quality Protocol for partners are applied when
collecting, collating, sharing and reporting performance
data.
Equality and diversity:
The Team also provides advice and guidance to help services
fulfil their legal responsibilities to eliminate discrimination,
promote equality of opportunity and foster good community
relations.
If you would like further information about any of the
information above, please contact the Service Improvement
Team.