Performance and Improvement

The Royal Borough has a track record of being a well-run, high performing authority, and is committed to achieving continuous and measurable improvements in its service delivery.

The Service Improvement Team (part of the Policy and Partnerships Unit led by the Director of Strategy and Service Improvement) works to ensure that the Council is efficient and effective and delivers high-quality services.  It does this by supporting the Council's work to improve its services, coordinating its business planning process and improving the ways in which the Council seeks to monitor and measure its performance.  The team leads on:

•  Continuous improvement, including:
  •  Vital Improvements - the Council's improvement programme
  •  External performance frameworks, such as Comprehensive Area Assessment and Comprehensive Performance Assessment in the past
  •  Self-improvement initiatives, such as internal customer sensitivity peer reviews
• Business planning, including:
  •  Cabinet Business Plan - the Council's three-year business plan
•  Monitoring and managing performance, including:
  •  Report to Taxpayers - the Council's annual report to residents
  •  Vital Signs - the Council's key performance indicators
  •  Performance indicators - monitoring and reporting progress against the National Indicator Set and local performance indicators 
  •  Delivering for Our Community (Kensington and Chelsea's Local Area Agreement) - monitoring progress against the delivery of the Royal Borough's Community Strategy
  •  Quality of data - ensuring our data is of high quality, meeting the standards set out in the Council's Data Quality Framework and Protocol for Partners 

If you would like further information about any of the information above, please contact the Service Improvement Team.