Performance Management
The Royal Borough is proud of its long-standing record of being
a well-run, high performing authority.
Accurate and timely performance information is vital to the way
we run our services, while also providing an opportunity for
taxpayers and others with an interest to look at how well the
Council is performing and hold us to account if we are falling
short.
Performance Reporting
There are various ways in which the Council measures, reports
and publishes performance information and ensures that such
information is of a high standard.
Our annual Report to
Taxpayers (R2T) describes in some detail how your
money was spent during the year and what has been
achieved as a result.
The Kensington and
Chelsea: Performance Report (KCPR), the statistical companion
to R2T, provides an overview of the Council's performance based on
a set of approximately 150 Corporate Performance Indicators
(CPI) agreed each year in April.
Departments have agreed their draft lists of CPI for
2012-13 which they will finalise by summer 2012.
- download a copy of the draft lists of
CPI for 2012-13 [PDF] (file size 30Kb)
Within the CPI set there are two further significant
sub-sets of performance indicators on which we report
regularly:
Vital Signs (VS)
VS is a suite of key performance indicators, each
assigned to one of eight Cabinet Portfolios. The VS suite is
reported twice yearly to Management Board and Cabinet and reviewed
annually to ensure it remains relevant. The 2010-11 Vital Signs suite
comprised of 37 indicators covering a range of work, from exam
results to graffiti removal.
The latest Cabinet reports on VS can be found here:
Delivering for our Community (D4C)
D4C is the 2008-2010 delivery plan for the Royal Borough's
Sustainable Community Strategy which we report annually to the
Kensington
and Chelsea Partnership. The final report: 2010-11 Delivering for our Community,
comprised of just over 100 CPI plus a small number
of other indicators owned by partners in NHS Kensington and
Chelsea, will be reported and published in September 2011.
Data Quality
The Council is committed to using good quality performance
information as an integral element of sound governance and
effective performance management. The Council's Data Quality
Framework and Data Quality Protocol
for the Kensington and Chelsea Partnership helps ensure a
consistent and best practice approach to the way we collect,
collate, record and manage data. In particular it:
- formalises what the Council expects of those who work with
data and performance information
- establishes key principles to guide our data quality work,
and
- drives a culture in which performance information and data
are seen as valuable assets.
Refreshed regularly by the Service Improvement Team, the current
version of the Data Quality Framework was approved in March 2010.
The next refresh is planned in autumn 2011.
For more information, please contact the Service Improvement
Team.