Kensington and Chelsea: Performance Report (KCPR) 2013

Using a suite of corporate performance indicators (CPI), in these pages we have put together a compendium of performance information for the financial year 2012-13.

For a detailed view of how we performed in 2012-13 and in previous financial years, KCPR 2011 to 2013 are available for download here:


Summary of progress and performance trends

The Council judges its performance in the following ways:

Progress - is a test of whether a performance target has been met. A green smiley face shows the target has been met or exceeded. An amber face turns red if the target is missed by more than 10 per cent. For vital signs indicators, which measure something of particular importance to the Royal Borough, the amber face turns red if targets are missed by more than five per cent.

Trend - is a test of whether performance is improving compared to the previous year. An arrow pointing upwards shows an improving picture regardless of whether good performance is typically a high or a low figure.


Did we meet our 2012-13 targets?2012-13 performance targets

There are 122 performance indicators in 2012-13. Targets are set for 82 and of these, 76 per cent (62) are met or nearly met. In 2011-12 that figure was 67 per cent and in 2010-11 it was 69 per cent.

Seventeen CPI performed below expected levels and, as at the end of June 2013, performance data are not yet available for three.

Click here to find out how each of our Council departments contributed to this picture.


Did we do better than in 2011-12?

2012-13 performance trends

Comparison with performance in 2011-12 is possible for 96 performance indicators. Fifty-three per cent (51) remained steady or improved on performance reported one year ago. In 2011-12 looking back one year, that figure was 56 per cent. In 2010-11, it was considerably better at 64 per cent.

A likely contributor to the slowing pace of improvement is Tri-borough working. While such radical organisational change presents many challenges, it will ultimately protect our front line services and ensure our council tax remains among the lowest in Britain.   


What will we measure in 2013-14?

The Council added to its list of CPI during 2012-13, introducing new measures in common with the London Borough of Hammersmith and Fulham and Westminster City Council.  As part of the annual CPI refresh in March, the Council agreed to delete seven from the list. The draft set of CPI which will be reported in the KCPR 2013-14 currently totals 120 performance measures. 

If you would like more information about any of the above, please contact the Service Improvement Team.