Family Services Directory

Welcome to the Family Service Directory 

Here you will find information on Early Years, Play, Childcare, Financial Support and other family support services. You can also search for local facilities from the Council A-Z directory, by using the search box at the top of the page.

You can contact the Family Information Service (FIS) by;

  • phone: 020 7361 3302
  • email:
  • text message: text 'Family' to 60777 with your name, contact details (postal or email address) and what information you are looking for. We can also text you back with details if the request is short.
  • by mail or in person:
    Family Information Service
    The Town Hall
    Hornton Street
    London  W8 7NX

Latest News

Children’s nasal spray flu vaccine

No more needles, no more tears! Did you know children aged 2 - 4 years are entitled to the free flu nasal spray.

Flu spray and needle

The flu vaccine for children is given as a single dose of nasal spray squirted up each nostril. Not only is it needle-free (a big advantage for children), the nasal spray works even better than the injected flu vaccine with fewer side effects. It’s quick and painless and will mean your child is less likely to become ill if they encounter the flu virus. Its brand name is Fluenz Tetra.

The nasal spray flu vaccine is also for children aged two to 18 who are "at risk" from flu, such as children with long-term health conditions. Some of these children will be offered two doses of the vaccine.

The injectable flu vaccine will continue to be offered to those aged 65 and over, pregnant women, carers and adults and babies (aged six months to two years) with a long-term medical condition.

How to get the flu vaccine for your child

You’ll be automatically contacted by your GP or your child’s school in September/October 2014 about getting your child vaccinated before the winter. If you don’t hear anything, or you want more information about when and how your child will be vaccinated against flu, talk to your GP, practice nurse or your child’s school nurse.

For more information, please visit the NHS website.

Adoption and Fostering launch Facebook page

We know that making the decision to adopt or foster a child/children is not a decision to make lightly. 'Like' our facebook page to find out about information evenings, and how we can support you in finding out whether adoption or fostering a child is for you.

Adoption Freephone 0800 781 2332

Childminder Profile Pages

The Family Information Service have been working with childminders to design and create personalised webpages. Some have included pictures of their settings, testimonials, certificates of qualifications and much more. View their profiles below:

Please note that not all childminders have yet set up their own profile page.

Your views

If you have used our information recently and want to give us your feedback and suggestions, we would appreciate a few minutes of your time to complete our evaluation form. If you leave your name and a way to contact you, you will be entered into our quartely prize draw, with a chance to win a high street voucher.