Family Services Directory

Welcome to the Family Service Directory 

Here you will find information on Early Years, Play, Childcare, Financial Support and other family support services. You can also search for local facilities from the Council A-Z directory, by using the search box at the top of the page.

You can contact the Family Information Service (FIS) by;

  • phone: 020 7361 3302
  • email:
  • text message: text 'Family' to 60777 with your name, contact details (postal or email address) and what information you are looking for. We can also text you back with details if the request is short.
  • by mail or in person:
    Family Information Service
    The Town Hall
    Hornton Street
    London  W8 7NX

Keep up-to-date with latest information by following us on Twitter.

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Latest News

SEND Local Offer

Information on the services available for children with Special Educational Needs and Disability are available on the Local Offer section.

Play Services Feedback

The Play Service is continually looking to improve its offer and ensure it is meeting the needs of our residents. We value the feedback of the families that use our services. It is this feedback that helps us plan how we develop our services and continue to offer the best service possible.

We would be grateful if you could spend a few minutes to complete the questionnaire around the school based provision. Please complete the questionnaire here.

Adoption and Fostering launch Facebook page

We know that making the decision to adopt or foster a child/children is not a decision to make lightly. 'Like' our facebook page to find out about information evenings, and how we can support you in finding out whether adoption or fostering a child is for you.

Adoption Freephone 0800 781 2332

Childminder Profile Pages

The Family Information Service have been working with childminders to design and create personalised webpages. Some have included pictures of their settings, testimonials, certificates of qualifications and much more. View their profiles below:

Please note that not all childminders have yet set up their own profile page.

Your views

If you have used our information recently and want to give us your feedback and suggestions, we would appreciate a few minutes of your time to complete our evaluation form. If you leave your name and a way to contact you, you will be entered into our quartely prize draw, with a chance to win a high street voucher.