Dealing with flooding

Flooding can occur in a number of forms, such as tidal flooding or surface water flooding. Flooding can affect many aspects of your lives and therefore the Council’s plans aim to reduce the disruption that it can cause. Find out how you can prepare and deal with flooding.

• before a flood
• during a flood
• after a flood
• Environment Agency's What to do before, during and after a flood leaflet [PDF] (file size 374kb)

After the 2007 flooding the Council set out what had happened and what we intended to do better in future, in reports to Cabinet in September 2007 and February 2008. Because we wanted to make sure that we had done as we promised, we asked our auditors to make sure that we had kept our promises. You can see their report below:

• download the Major Incident (flooding) Final Audit Report - February 2009 [PDF] (file size 155Kb)

The Council is working in partnership with Thames Water to reduce the risk of flooding. There are several solutions to the problem which cannot be viewed in isolation, but various objectives have to be integrated to achieve a successful solution. Find out more Flood Risk Management in the Royal Borough:

• Flood Risk Management in the Royal Borough

Emergency contact information

• Met Office – 0870 900 0100
• Thames Water – 0845 920 0800
• The Council’s Streetline – 020 7361 3001

Further information and advice is available on the Environment Agency's website.