Pay-and-display machines

• What is a controlled parking zone (CPZ)?
• Why do we need pay-and-display machines?
• How to identify a pay and display bay
• When can I park in a pay-and-display machine bay?
• When can't I park in a pay-and-display machine bay?
• What do I do if a pay-and-display machine does not register my money, or does not work at all?
• How do I get a refund for money I've lost in a pay-and-display machine?
• How do you maintain pay-and-display machines?

The charge to pay to park in a pay and display bay increased on 10 January 2011. To find out how much it costs, download a map of the pay and display tariff areas. 

 

What is a controlled parking zone (CPZ)?

A controlled parking zone is an area where we have limited the number of parking places available. You will find the times when these limits apply on large signs as you enter the zone. We will mark all the roads with yellow lines where parking is not allowed. If yellow-line restrictions apply at different times to the controlled parking zone times, we will show the yellow-line restrictions on separate signs.

 

Why do we need pay-and-display machines?

When you need somewhere to park, it’s easy to think of yellow lines and pay-and-display machines as nothing but a nuisance. But, in recent years, we have seen such a large rise in the number of vehicles on our roads that we have to decide where people can, and cannot, park.

When we enforce these parking rules properly, it helps us all by making sure:

• there is less illegal parking in our borough
• traffic is reduced
• our roads are safer for pedestrians and cyclists
• our emergency and service vehicles have better access to our homes, schools and so on
• our public transport is more efficient
• we spend less money on repairing pavements
• we reduce exhaust fumes and so have a cleaner environment

How to identify a pay and display bay

Pay and display parking spaces are separated from other parking places, such as resident bays, by white double termination markings.

• you can recognise pay and display bays as these are marked with individual bay markings within the parking space

• take care not to park in a parking space with no individual bays markings as you could be parked in a residents bay

When can I park in a pay-and-display machine bay?

You can park in a pay-and-display machine bay in the following circumstances:

• you must pay the correct fee to park from:

 8.30am to 6.30pm, Monday to Friday

 8.30am to 1.30pm or 6.30pm, Saturday, depending on the area

Some pay and display bays are only available at certain times (for example between 10am and 4pm) and outside these hours other restrictions may be in force. 

Please read the notice on the pay and display machine carefully.

• purchase a pay and display ticket for the correct amount of time you need to park in the bay and display the ticket clearly in your vehicle on the dashboard
• you can park from 30 minutes up to 10 hours, depending on where you park in the borough (Pay-and-display machines accept 5p, 10p, 20p, 50p, £1 and £2 coins)
• a resident permit holder can park for free in a pay-and-display machine bay between 8.30am and 9.30am, and between 5.30pm and 6.30 pm, from Monday to Friday
• you can park for free in a pay-and-display bay after 6.30pm, Monday to Friday, until parking restrictions begin again on the following day (on a Saturday parking is free after 1.30pm or 6.30pm, depending on the area)
• you can park in a pay-and-display machine bay all day Sunday, whether you hold a residents’ parking permit or not

Before you park, always check the signs!

 

When can’t I park in a pay-and-display machine bay?

You can’t park in a pay-and-display machine bay in the following circumstances:

• in a suspended pay-and-display machine parking bay during the times when the suspension is in force

What do I do if a pay-and-display machine does not register my money or does not work at all?

If either of these things happens, you should:

• buy your parking ticket from another machine with the same tariff in the same road or
• move your vehicle to the nearest bay that has a working pay-and-display machine 

Note: If you don’t have a valid parking ticket displayed on your vehicle, you may get a penalty charge notice (PCN).

 

How do I get a refund for money I’ve lost in a pay-and-display machine?

If the pay-and-display machine does not register money or work at all, you should:

• buy a pay-and-display parking ticket from another machine in the same road with the same tariff; or
• move your vehicle to the nearest bay that has a working pay-and-display machine.

If you have lost money in the machine, please email the Parking Services at parking@rbkc.gov.uk or write to the following address: Pay and Display Refunds, Annexe Building, Pembroke Road, London W8 6LZ.

You will need to give them the following information:

• the date you experienced the problem
• the number of the pay-and-display machine
• the location of the pay-and-display machine
• details of the problem
• the amount of money that you have lost
• your name and address

When it has been confirmed that the machine is faulty, we will send you a refund by cheque, including postage costs.

 

How do you maintain your pay-and-display machines?

Our engineers inspect our pay-and-display machines (inside and out) every day, for obvious faults like running out of tickets. Our engineers inspect and repair these machines during the hours that the machines are being used, or when our control centre asks them to inspect the machines.

Our engineers also check pay-and-display machines when parking attendants and members of the public report any faults to them. Our engineers will inspect them on the same day as the fault was reported, or before 8.30 am the next day.