Our commitment to you
The following commitment outlines how we will consult with our
service users and involve them to help improve services. It also
tells you how and when we will inform our service users about
service developments, performance and spending.
It is aimed at families known long-term to the Children with
Disabilities Social Work Team (CWDT), St Quintin and the Children’s
Community Nursing service, including Kaleidoscope.
Our services work with these families on a long-term basis to
support their daily needs and the needs of their child, so their
input into how they are delivered is very important.
We are committed to the following actions:
- the service will hold two consultation meetings a year
- the service will produce a annual report which will provide
information about expenditure, staffing, numbers seen and support
services provided
- the report will be distributed to families known to the
Children with Disabilities Team, St Quintin, Full of Life, and
on the Children with Disabilities register; the report will be
reviewed at the annual consultation meeting
- the Health Needs and Disabilities Service business plan will be
drawn up in consultation with user groups, including Full of
Life - this will be presented at the annual consultation
meeting
- parent carers and young people will be involved in all service
development working groups
- recommendations from the Full of Life AGM, and the Disability
Youth Forum will be presented at the Health Needs and Disabilities
Service Management meeting
- parent carers and young people will be involved in the
monitoring and renewal of contracts
- parents will be invited to attend complex needs panel meetings
where their care packages are agreed
- when ending a period of contact, parent carers and young people
will be given a satisfaction survey to complete
- a minimum of two newsletters will be sent out to all
Children with Disabilities Team and St Quintin Centre users, and
those receiving other services who have opted in to receive the
newsletter each year; those on email can receive the newsletter
electronically