The Council has a duty to provide advice and assistance to anyone who is homeless. In some cases we may have a legal duty to provide temporary accommodation for people who are homeless and vulnerable.

You do not have to be homeless before you contact us. If you are threatened with homelessness, we may be able to prevent it, or at least advise you on your legal rights to remain in your home for as long as possible. Contact us at the Homelessness Team.

What to do if you are homeless

If you are homeless or being threatened with homelessness, you should contact the Council immediately.  Read our advice on what to do if you are homeless.

Living in temporary accommodation

Due to a shortage of social housing, the Council places some households in temporary accommodation.  See living in temporary accommodation for more information.

Preventing homelessness

If you think you will become homeless, we will work with you to try to stop this from happening. Everyone with a housing need will be offered a housing options interview where we will explore a range of housing solutions to help you: preventing homelessness

Application appeals and reviews

If you disagree with a decision made on your homeless application, you may be able to ask for a review: application appeals and reviews


If you see someone sleeping rough in the borough, you can call the Street Outreach Team on 020 7341 5210, 9am to 5pm Monday to Friday.