Domestic violence and housing options

Domestic violence includes any incident of threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between people over the age of 16 who are or have been intimate partners or family members. It can affect women and men in both heterosexual and gay relationships. If you or someone you know is a victim of domestic violence, we can direct you to a variety of locally based services that offer free and confidential help.

If you are in need of emergency accommodation, you can approach the Council directly. If you would like to be interviewed by someone of the same gender, this can be arranged, but you must let us know when you come to the Council.

In an emergency always dial 999.

If you are a social housing tenant with the Kensington and Chelsea Tenant Management Organisation, a housing trust or a housing association, please also see our factsheet Domestic violence: advice for social housing tenants [PDF] (file size 1.25Mb).

Sanctuary Scheme

The Sanctuary Scheme is designed to enable victims of domestic violence to remain in their own accommodation, where:

  • it is safe for them to do so
  • it is their choice
  • the perpetrator does not live in the accommodation.

The main feature of the scheme is the creation of a ‘sanctuary room’, providing a safe room or sanctuary from where victims can call and wait for the arrival of the police. Additional security can also be provided for example, locks on windows and doors, gated security to the outside of a property, fire hammers, fire blankets and emergency lighting.

For more information please contact PC Glenn Duggan by email at glenn.duggan@met.police.uk or the Community Safety Team (a joint Council and Police team) at commsafe@rbkc.gov.uk.

For more information about how the Council can help, please visit the Local Safeguarding Children website.  

Other useful numbers

  • National Domestic Violence Helpline - 0808 2000 247 (24-hour freephone)
  • Police Community Safety Unit - 020 8246 0226 or 0208 246 0292
    A specialist unit dealing with all domestic violence, including same sex domestic violence. Trained officers investigate cases, take statements, and give advice on legal options and safety issues, as well as putting victims of domestic violence in touch with local support services.
  • Advance (Advocacy and Non-violence Community Education) - 020 8960 7016
    Free counselling, advocacy and support service for women in Kensington and Chelsea.
  • Woman’s Trust - 020 7034 0303/4 
    Free counselling for women in Kensington and Chelsea who are affected by domestic violence. 
  • Victim Support Kensington and Chelsea - 020 7259 2424
    Free, confidential support for victims of crime, whether or not the crime has been reported to the police. Victim Support is able to explore different options and help to increase safety. It can provide information on police, legal and housing procedures and referral to solicitors and other agencies that can help. Victim Support is open to anyone experiencing domestic violence, including male victims.
  • Local Safeguarding Children's Board
  • People First - Staying Safe (health and social care services for vulnerable adults)