Housing advice and support

Here you will find information and advice to help you find suitable accommodation, be more independent at home, or help and advice to keep your home.

Advice and support

Advice agencies

Kensington and Chelsea has many voluntary organisations and charities, which can provide you with independent housing advice, in addition to that provided by the Council.

Debt advice

If you would like advice or information regarding debt, here you will find some agencies that may be able to help you.

Mortgage advice

Advice for homeowners, including schemes to support you if you are finding it difficult to pay.

Housing and employment

Information on how to access a range of support available through the Council, social landlords, Jobcentre Plus and other organisations.

More in advice and support 

Keeping your home

Grants and adaptations

If you find it difficult to manage at home, specialist equipment or adaptations to your home may make life easier for you.

Help to live at home

Most of us want to stay living independently at home. Help is available for a number of things you may have difficulty with in your home, including practical and personal care.

Preventing homelessness

If you think you will become homeless, we will work with you to try to stop this from happening. Although we may not be able to offer you housing, everyone with a housing need will be offered a housing options interview where we will explore a range of housing solutions to help you.

Housing support services

Housing support services are for residents who are experiencing difficulties and may be at risk of losing their homes. The support can help you to manage your home and stay independent.


What to do if homeless

Information on what to do if you are homeless or being threatened with homelessness including; eligibility and how we assess you, making an application and what documentation you need to supply, how long it will take for us to make a decision, and what to do if you disagree with a decision made on your homeless application.

Living in temporary accommodation

Information on why households are placed in temporary accommodation, the different types,  and what happens when social housing becomes available.

Rough sleeping

What to do if you have concerns about someone sleeping rough or would like advice on antisocial behaviour.