About the Tenant Management Organisation

On 1 April 1996 responsibility for managing 9,760 properties passed from The Royal Borough of Kensington and Chelsea to a Tenant Management Organisation (TMO). These are located across the borough and range from studio flats to four bedroom houses.

The Council still owns the properties and retains responsibility for strategic housing policies and homeless people. The relationship between the TMO and the Council is governed by a management agreement, which covers all areas of the landlord business. Whilst the TMO still enjoys a close working relationship with the Council, it is a completely separate company.

Comments and complaints about the TMO

The TMO has a complaints procedure if tenants are unhappy or dissatisfied with the services they receive, the time it takes to provide services, the way they have been treated or a decision that the TMO has made.

For more information visit the TMO website (opens in a new window)