When social housing (housing run by the Council and housing
associations) becomes available, it is let in two ways. In line
with the Allocation Scheme, the Council now makes direct offers of
social housing to two groups of applicants who have a high priority
for rehousing. These are statutory homeless families placed in
temporary accommodation, and families with a very high priority for
rehousing on health grounds who require accessible accommodation.
This is to ensure the Council makes the best use of the limited
availability of housing.
Properties are still be advertised on the Council’s Choice-based
Lettings scheme, Home Connections.
How do choice-based lettings work?
As properties become available for letting, full details are
advertised on the
Home Connections website. Printed lists are also available
from the Customer Service Centre at the Town Hall. This allows
applicants to the Housing Register to see what is available
(including property in Greater London). If you have been assessed
by the Council as needing to be rehoused, you can bid for available
properties. You can bid through the website, by telephone or by
text. Properties are advertised on a seven day cycle from Monday
morning until bidding closes at midnight the following Sunday.
You are encouraged to bid for advertised properties and be as
flexible as possible when doing so to increase your chances of
How do I know which properties I can bid for?
Each property advert will tell you how many housing points you
need to be able to bid for it. You will usually need at least 100
points to be able to bid for a property. The only properties that
are available for less than 100 points are sheltered accommodation
for people aged 60 years and over (or in some cases 55 years and
over). The property advert will also tell you the landlord, the
level of rent and the number of bedrooms the property has. You can
bid for as many properties as you like, as long as your application
matches the minimum points and bed size of the property.
What happens when the bidding closes?
We will normally contact the six bidders with the highest number
of points who fit the property criteria. They will be invited to
view the property. Properties are let to the applicant with the
highest number of points. If there is more than one applicant with
the same number of points, the property will be let to the
applicant whose need for social housing was confirmed by the
How likely am I to find a property?
Demand for accommodation in the borough far outweighs supply.
The more flexible you are about your area of choice, the higher
your chance of being re-housed. However, the total number of
properties (of all sizes) let from April 2013 to March 2014 was
only 436. Over 50 per cent of these were studios or one bedroom
How to find out more
Customer Service Centre
The Town Hall
London W8 7NX
Monday to Friday 8.30am to 5pm
Housing Line 020 7361 3008
Or find out more on the
Home Connections Website
A guide to bidding for properties is available on the
home connections website, or call us for a copy. Please
contact Housingline on 020 7361 3008 or email firstname.lastname@example.org