What is it?
This scheme is for people who are
already housing association or Council tenants and want to swap
their property with another tenant. This could be because they want
a larger or smaller property or wish to move to another area.
Who is eligible?
Most people with a social tenancy in
their name who do not have any rent arrears or a history of
antisocial behaviour. More information is available below:
Exchange factsheet [PDF] (file size
Exchange useful tips and guidance leaflet [PDF] (file
useful tips and guidance booklet [PDF] (warning large
file size 2.16Mb)
How it works
The Council has its own scheme which
is run online. Most of the properties available are in the borough,
but there are also many properties available in other parts, and
outside, of London. You need to register your details and
provide information about your property.
Please note: the new online
scheme was launched on 10 June 2013. If you previously registered
with us, you will need to register again.
You can then search for other
properties you may be interested in exchanging to.
Information you should read before
Download our leaflets from the links
above for useful tips and guidance about using mutual
exchange or our booklet which provides a more detailed,
Other mutual exchange schemes
There are also larger independent
nationwide exchange schemes called Homeswapper and Exchange Locata.
Most landlords have signed up to these schemes so it should be free
for you to register; otherwise there is a monthly fee. These
sites have a much greater choice of properties both inside and
outside of London.
To register go to homeswapper's website or
How to find out more
Customer Service Centre
The Town Hall
London W8 7NX
Monday to Friday 8.30am to 5pm
Housing Opportunities Team 020 7361 3272