On 1 April 1996 responsibility for managing 9,760 properties
passed from The Royal Borough of Kensington and Chelsea to a tenant
management organisation. These are located across the borough and
range from studio flats to four bedroom houses.
The Council still owns the properties and retains responsibility
for strategic housing policies and homeless people. The
relationship between the Kensington and Chelsea Tenant Management
Organisation (KCTMO) and the Council is governed by a management
agreement, which covers all areas of the landlord business. Whilst
the KCTMO still enjoys a close working relationship with the
Council, it is a completely separate company.
Annual report to tenants
The Council and the KCTMO are required by the Government’s
housing regulator, the Tenant Services Authority, to produce an
annual report to tenants. This shows how we meet national standards
for housing services, and how we will provide services to meet the
priorities of tenants.
Copies of this year's, and previous reports, can be found on the
Comments and complaints about the KCTMO
The KCTMO has a complaints procedure if tenants are unhappy or
dissatisfied with the services they receive, the time it takes to
provide services, the way they have been treated or a decision that
the KCTMO has made.
For more information visit the KCTMO