Tenant Management Organisation

On 1 April 1996 responsibility for managing 9,760 properties passed from The Royal Borough of Kensington and Chelsea to a tenant management organisation. These are located across the borough and range from studio flats to four bedroom houses.

The Council still owns the properties and retains responsibility for strategic housing policies and homeless people. The relationship between the Kensington and Chelsea Tenant Management Organisation (KCTMO) and the Council is governed by a management agreement, which covers all areas of the landlord business. Whilst the KCTMO still enjoys a close working relationship with the Council, it is a completely separate company.

Annual report to tenants

The Council and the KCTMO are required by the Government’s housing regulator, the Tenant Services Authority, to produce an annual report to tenants. This shows how we meet national standards for housing services, and how we will provide services to meet the priorities of tenants.

Copies of this year's, and previous reports, can be found on the KCTMO website.

Comments and complaints about the KCTMO

The KCTMO has a complaints procedure if tenants are unhappy or dissatisfied with the services they receive, the time it takes to provide services, the way they have been treated or a decision that the KCTMO has made.

For more information visit the KCTMO website.