The Mutual Exchange Scheme

What is it?

This scheme is for people who are already housing association or Council tenants and want to swap their property with another tenant. This could be because they want a larger or smaller property or wish to move to another area.

Would you like a better understanding of mutual exchange?
Come to the Housing Advice Day on Wednesday 29 October 2014 from 1pm to 6pm at Kensington Town Hall. We can provide help and guidance and you can register for mutual exchange. There will be presentations and an opportunity to ask questions and talk to someone personally about your situation. There is no need to book an appointment, just drop-in.  

Who is eligible?

Most people with a social tenancy in their name who do not have any rent arrears or a history of antisocial behaviour. More information is available in our factsheet, which you can download from the link on the right of the page.

How it works

The Council has its own scheme which is run online. Most of the properties available are in the borough, but there are also many properties available in other parts, and outside, of London. You need to register your details and provide information about your property.

Please note: the new online scheme was launched on 10 June 2013. If you previously registered with us, you will need to register again.

You can then search for other properties you may be interested in exchanging to.

Information you should read before registering

Click to access the Mutual Exchange Scheme

Download our leaflet from the link on the right for useful tips and guidance about using mutual exchange or our booklet which provides a more detailed, step-by-step guide.

Other Mutual Exchange Schemes

There are also larger independent nationwide exchange schemes called Homeswapper and Exchange Locata. Most landlords have signed up to these schemes so it should be free for you to register; otherwise there is a monthly fee.  These sites have a much greater choice of properties both inside and outside of London.

To register go to homeswapper's website or Exchange Locata

How to find out more

In person:

Customer Service Centre
The Town Hall
Hornton Street
London W8 7NX
Monday to Friday 8.30am to 5pm

By phone:

Housing Opportunities Team 020 7361 3272

By email:

housingopportunities@rbkc.gov.uk