Renewing your library items

 

How many times can I renew an item?

You can renew items* eight times. Items will need to be returned and re-issued for any frther renewals.

*Requested items and Inter Library Loan items cannot be renewed.

As well as coming into the library, you have two options:

  • renewing your library items by automated telephone
  • renewing your library items online

Renewing your library items by automated telephone

What do I need to know before I call?

You will need to have:

  • Your library membership number - which is printed on your membership card and starts with 20116
  • Your Personal Identification Number (PIN)

If you do not know your PIN, you can ask for it via email by visiting our Forgotten your PIN page. Or you can visit your local library to request your PIN in person. You will need to show your library membership card if you are requesting your PIN in person.

What's the telephone number?

The phone number is 020 7361 3610.

How does it work?

Dial the above number to connect to the phone renewal system then:

  • Choose option two for borrower details
  • Enter your library membership number and PIN as directed

I have used the phone renewal system, but it wouldn't let me renew my items

Certain items cannot be renewed by phone; these include:

  • Items borrowed from outside Kensington and Chelsea (inter-library loans)
  • Items that have been reserved by other readers
  • Items that have exceeded the maximum number of renewals

Who to contact if you encounter a problem

If you have problems using the telephone renewal system, please contact information.services@rbkc.gov.uk, or visit your local library and ask a member of staff.

Renewing your library items online

You can now renew items you have on loan from the Library over the internet using the Library catalogue, iBistro.

What do I need to know before I go online?

You will need to have:

  • Your library membership number - which is printed on your membership card and starts with 20116
  • Your Personal Identification Number (PIN)

Important: Your User ID should be entered as one long number, do not add spaces.

What's the website address?

The address is www.rbkc.gov.uk/librarycatalogue.

You will need to log into "My Account" in order renew your items.

How does it work?

Once you have logged into the catalogue, choose "My Account" from the main menu at the top and you will see the following menu:

library renewals sample 2
An example of the My Account menu you will see

Choose "Renew my materials" from the menu. You will see a list of items you currently have on loan that are available for renewal..

 

library renewals sample 4


Renewing all your items

To renew all items: At the top of the list select Renew All option then click the Renew Selected items button.


Renewing individual items

You can renew one or two items: At the top of the list select "Renew selected items" option, click the box next to the items you want to renew, then click the Renew selected items button.

 

When you have renewed items you will see the following screen.

 

library renewals example 1


I have used the online renewal system, but it wouldn't let me renew my items

Certain items cannot be renewed online; these include:

 

  • Items borrowed from outside Kensington and Chelsea (inter-library loans)
  • Items that have been reserved by other readers
  • Items that have exceeded the maximum number of renewals
  • Audio visual items, such as DVDs

 

If an item cannot be renewed because of these exceptions, you will see an error message similar to:

library renewals sample 3


Who to contact if you have a problem renewing items

If you have problems using the online renewal system, please contact information.services@rbkc.gov.uk, or visit your local library and ask a member of staff.