Forgotten your PIN?

When you first join our libraries you will be given the default pin of 1953. We strongly suggest you change this PIN as soon as possible to something only you will know.

If you have forgotten your PIN, please use the form below to request a new one.

Request new PIN for iBistro Form


for example 201160012345678


(for security reasons)

Data Protection

The personal information that you provide will be handled by RBKC in accordance with the Data Protection Act 1998. It will be used for the purpose of providing you with a new PIN for the library catalogue, iBistro. Your information will not be used for any other purpose, and will not be disclosed to any other parties, including other Council departments and outside individuals or bodies.