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We now offer wireless connection to the internet at broadband speeds, called Hotspots at four of our Libraries. This is in addition to the dedicated public computers, the People's Network, we offer at all our libraries.
Anyone can! You do not need to be a member of the Library, and will not be required to join. You will be required to register with the Wireless Internet Service Provider (WISP) on your first time, but this only takes a minute or so and then you are able to start using the service.
You will need to have a device which is Wi-fi enabled. This means it has the hardware and software necessary to connect to wireless networks. Common examples are:
If in doubt you should refer to the manufacturer or the place where you purchased the device.
We have four libraries currently offering this service; please click on the library of your choice below to find details of its location and opening hours.
You can surf the internet, send and receive e-mails and download files. Use of the internet is subject to an Acceptable Use Policy, copies of which are available in the Library or you can download a copy below.
Where possible we provide a place where you can sit at a desk for those using a laptop. We also have a limited number of designated and specially protected power outlets where you may charge your device whilst using it.
It is not possible at present to print from the wireless network. You can however print from one of our People's Network computers. You will need to save your files for printing (for example, onto a floppy disc, CD or memorystick) in order to transfer them to an available People's Network PC.
You will be charged per page for any printing you do.
We will try our best, however it is not possible for our staff to offer expert advice relating to particular devices or problems with connection. We have a basic guide to connection, registration and some common problems. If these do not help, you can contact Regenerate IT, our provider, on 020 8423 2244.
For information about internet access using the People's Network please visit our Internet Access page which has details of this and how you can book a computer. Alternatively please contact the Libraries line: by phone on 020 7361 3010 (your call may be recorded for training and monitoring purposes) or by email libraries@rbkc.gov.uk.
The Wireless Hotspot service has been provided with an initial grant from the Museums, Libraries and Archives Council and is run and supported by Regenerate IT (www.regenerateIT.co.uk).
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