Young people often get treated less fairly than other shoppers because they don't know their consumer rights.

You don't have to be over 18 to have consumer rights; children and young people under 18 have them too.
 
You should:

  • never accept anything which is faulty or which doesn't do what it says on the tin - you can take it back and the shop must give you your money back
  • always act quickly and don't wait to complain - the quicker you act, the more likely you are to get your money back
  • never let the shop pretend it’s the manufacturer’s fault - if something is wrong, the shop must deal with your complaint
  • try writing to the shop's management or speaking to your local council's trading standards team if at first you don’t succeed


Thanks to the young people’s section of the DirectGov website for this information.