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Commercial Waste Customer Survey
Please answer the questions below about our service. Your feedback will help us improve our services for all our customers.
Q1
Please tell us which borough provides your service
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The Royal Borough of Kensington and Chelsea
The London Borough of Hammersmith and Fulham
Q2
Please tell us
Your business name
Your business postcode
Q3
How do you usually contact us?
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Phone
Email
Website
Face to face (meeting with officer)
Letter
Q4
What was the reason for your last contact with us?
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An invoice query
A problem with the service
Ordering replacement bags
Arranging a special collection
To change the service
Other
Please specify
Q5
What methods of contact are you happy to use? (
please tick all that apply)
Phone
Email
Website
Face to face
Letter
Text
Smartphone app
Other
Q6
Have you done, or would you like to do any of the following on our website?
I have done this before
I would like to do this
I would not do this
Order waste / recycling bags
Order waste / recycling bags I have done this before
Order waste / recycling bags I would like to do this
Order waste / recycling bags I would not do this
Report a missed collection
Report a missed collection I have done this before
Report a missed collection I would like to do this
Report a missed collection I would not do this
Query an invoice
Query an invoice I have done this before
Query an invoice I would like to do this
Query an invoice I would not do this
Arrange a special collection
Arrange a special collection I have done this before
Arrange a special collection I would like to do this
Arrange a special collection I would not do this
Pay for the service
Pay for the service I have done this before
Pay for the service I would like to do this
Pay for the service I would not do this
Read waste updates (legislation)
Read waste updates (legislation) I have done this before
Read waste updates (legislation) I would like to do this
Read waste updates (legislation) I would not do this
Read the e-newsletter
Read the e-newsletter I have done this before
Read the e-newsletter I would like to do this
Read the e-newsletter I would not do this
Q7
What other things would you like to be able to do via our website?
Q8
How would you rate the different aspects of our service? On a scale of 1 to 5, where 1 is very poor and 5 is excellent
1 - very poor
2
3 - neutral
4
5 - excellent
Customer service
Customer service 1 - very poor
Customer service 2
Customer service 3 - neutral
Customer service 4
Customer service 5 - excellent
Waste collection service
Waste collection service 1 - very poor
Waste collection service 2
Waste collection service 3 - neutral
Waste collection service 4
Waste collection service 5 - excellent
Recycling collection service
Recycling collection service 1 - very poor
Recycling collection service 2
Recycling collection service 3 - neutral
Recycling collection service 4
Recycling collection service 5 - excellent
Flexibility of our service
Flexibility of our service 1 - very poor
Flexibility of our service 2
Flexibility of our service 3 - neutral
Flexibility of our service 4
Flexibility of our service 5 - excellent
Information about our service
Information about our service 1 - very poor
Information about our service 2
Information about our service 3 - neutral
Information about our service 4
Information about our service 5 - excellent
Billing process
Billing process 1 - very poor
Billing process 2
Billing process 3 - neutral
Billing process 4
Billing process 5 - excellent
Website
Website 1 - very poor
Website 2
Website 3 - neutral
Website 4
Website 5 - excellent
Q9
If you have rated any of the above services 3 or below, please tell us why?
Q10
Do you recycle your waste?
Yes
No
If Yes, what percentage would you say you recycle?
Q11
What would encourage you to recycle more of your waste?
Q12
We are able to provide a recycling box that is suitable for the office/retail environment. Would you like more information on this?
Yes
No
Q13
On a scale of 0 to 10, how likely are you to recommend our service to another business in your area?
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0 - not at all likely
1
2
3
4
5
6
7
8
9
10 - extremely likely
Q14
Do you have any further comments or suggestions for improvements to our service?
About your business
Q15
How many employees do you have on your site?
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1-4
5-9
10-49.
50-249
250+
Q16
What is your business type?
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Manufacturing / construction
Office
Wholesale / retail
Hotels
Restaurants
Transport
Financial services
Education
Charity
Other
Q17
To help us keep records up to date and provide you with updates, please provide the details of the best person of contact regarding the company's waste collection. (If you do not wish to provide a direct work email address, a generic / shared company email address is fine).
Contact name
Email address
Phone number
Q18
If you have any further comments or questions and would like to be contacted to discuss in further detail, please indicate below.
Thank you very much for taking the time to fill in this questionnaire. Please click on the 'Submit' button below to send us your answers.
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