Discretionary Housing Payment

System availability
To ensure all personal data and housing benefit information submitted via our online form is secure and protected, we back-up this information daily between 8pm and 9.30pm. During this time you will be unable to use the online discretionary housing payment for Universal Credit form. We apologise for any inconvenience this may cause.

Discretionary Housing Payment is a limited fund that the Council can use to help residents whose Housing Benefit or Universal Credit has been restricted. This could be because of the Local Housing Allowance caps, or because of other changes to benefits. If you are receiving Housing Benefit or Universal Credit and you are not getting your full rent paid, you may qualify.

It is separate to Housing Benefit and Universal Credit, though the Council's Housing Benefit section runs the schemes. All awards are made at the Council’s discretion. To be eligible, you must be in receipt of Housing Benefit or Universal Credit and your circumstances must be exceptional. These payments are normally only awarded for a limited period and cannot be relied upon to solve long-term housing difficulties.

If you are on Housing Benefit, you can also ask for a paper application form by telephoning 020 7361 3006.