How to make a claim

How to make a claim for Housing Benefit or Council Tax Reduction

All the borough is now covered by Universal Credit. This means you can no longer make a claim for Housing Benefit unless you:

  • are of pensionable age, or
  • live in supported accommodation, or
  • have been placed in temporary accommodation by the council, or
  • receive Severe Disability Premium

If none of these apply to you, you should claim Universal Credit to get help with housing costs. You should still use this form to claim Council Tax Reduction.

Do not delay in claiming Universal Credit. It is usually not possible to have your Universal Credit claim backdated.

People who live in supported or temporary accommodation must claim:

  • Universal Credit for their living costs, and
  • Housing Benefit for help with rent

The quickest way to claim benefits is to complete the Council Tax Reduction and Housing Benefit application form online.

Start an application

You can also retrieve a previously saved form.

Retrieve a saved form

If you pay council tax you can claim for Council Tax Reduction on the same form. You can still claim for this even if you already have a claim for Universal Credit.

If you are unable to complete the form online, you can:

  • email us at: to request a paper copy, but make sure you include your name and address
  • phone and ask for a paper copy on 020 7361 3006. If you would like advice, call us. We can phone you back so you don't have to worry about your phone bill
  • visit us and see someone from the New Claims Team. You can make an appointment or call at the Town Hall, Hornton Street, W8 7NX (opening times 8.30 to 5pm Monday to Friday)
  • request a visit (if you have a special need, for example, if you are elderly or disabled you can request a home visit)