Business Rates

To speak to someone about your business rates bill please contact the Rates Office on 020 7361 2828.

The information below is for business rates (national non-domestic rates) payable in the borough, including information on discounts, exemptions and relief schemes.

We are currently converting to a new Business Rate system and are unable to make any changes to your account or process any refunds. The new system will be available from 4 September 2019 after which we will deal with all enquiries.
Please accept our apologies for any inconvenience caused.

Business rates in the borough

Discounts and business rates relief

  • Retail Discount

    Guidance on eligibility for Retail Discount.

  • Hardship relief

    Information on how you can apply for Hardship relief with contact details of the Policy and Control Team.

  • Small Business Rate Relief

    The Small Business Rate Relief (SBRR), was introduced from 1 April 2005 to help small businesses.

  • Empty properties

    With effect from 1 April 2008 empty properties will be exempt from business rates for the first three months they are empty

  • Mandatory and Discretionary Rate Relief

    Registered charities are entitled to charitable rate relief (also known as mandatory rate relief) where the property they occupy is used wholly or mainly for charitable purposes. Registered charities and not for profit organisations may also be eligible to apply for Discretionary Rate Relief if they meet the criteria.

  • Local Business Rates Discount

    Information on Local Business Rates Discounts which local authorities have the power to grant in order to encourage new business and local investment.


Payments and billing

  • Paying Business Rates

    Information on ways to pay Business Rates including Direct Debit, Standing Order, online, telephone, bank giro credit, post or via C.H.A.P.S.

  • Business Rates E-billing

    Business rate payers who have opted to pay their rates by direct debit can receive their rates bill by email (E-billing).

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