Level 2 Award in Customer Service
Course content
- principles of customer service
- how customer needs and expectations are formed
- interpersonal skills
- responding to customers’ complaints or problems
Audience
Learners who:
- deal with customers on a daily basis as part of their job
- want to improve their knowledge of customer service
- want to understand how to satisfy customers’ expectations
Duration and course dates
One day
17 June 2020; 11 September 2020
Please ask about additional dates and in-house courses.
Cost
in your premises: standard £62; concessions £58
open courses: standard £67; concessions £58
Assessment method
Multiple choice examination.
Awarding organisation
The awarding body for this course is Highfield Qualifications.
Course requirements
None.