Level 2 Award in Customer Service

Level 2 Award in Customer Service

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Course content

  • principles of customer service
  • how customer needs and expectations are formed
  • interpersonal skills
  • responding to customers’ complaints or problems


Learners who:

  • deal with customers on a daily basis as part of their job
  • want to improve their knowledge of customer service
  • want to understand how to satisfy customers’ expectations

Duration and course dates

One day

  •  17 June 2020; 11 September 2020

Please ask about additional dates and in-house courses.


  • within the Royal Borough of Kensington and Chelsea: residents, volunteers, businesses with less than 25 employees, community support groups: £20 per person (no further discounts)

  • outside the Royal Borough, and businesses of over 25 employees in the borough: £69 per person (ask about discounts)

Assessment method

Multiple choice examination.

Awarding organisation

The awarding body for this course is Highfield Qualifications.

Course requirements