Level 2 Award in Customer Service

Level 2 Award in Customer Service

We offer a taught qualification course, and an e-learning programme which will give you a similar level of knowledge but not a formal qualification. See the E-learning page.

Qualification certificates are not legally required, but they may help with your due diligence defence. Achieving a customer service qualification will help entry into employment, enhance promotion opportunities, and assist all business operators in proving that they have displayed.

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Course content

  • principles of customer service
  • how customer needs and expectations are formed
  • interpersonal skills
  • responding to customers’ complaints or problems

 

Qualify at Home

You can also study and qualify for this course at home. See the Qualify at Home page for details.

 

Audience

Learners who:

  • deal with customers on a daily basis as part of their job
  • want to improve their knowledge of customer service
  • want to understand how to satisfy customers’ expectations

 

Duration and course dates

  • course duration: one day
  • 2021 dates: 13 April; 22 September

Please ask about additional dates and in-house courses.

(additional course may be run as open or on-site sessions, depending on demand)

 

Cost

  • within the Royal Borough of Kensington and Chelsea: residents, volunteers, businesses with less than 25 employees, community support groups: £20 per person (no further discounts)

  • outside the Royal Borough, and businesses of over 25 employees in the borough: £69 per person (ask about discounts)

 

Assessment method

Multiple choice examination.

 

Awarding organisation

The awarding body for this course is Highfield Qualifications.

 

Course requirements

None.