Information on the enforcement of Trading Standards, and the inspections our officers carry out
Enforcement and Service Standards
We try to act proportionately, consistently, fairly, and appropriately; and to ensure people understand why the action is being taken, what they should do, and what to expect from us. We want to help where possible, to act openly and to target the highest risk areas.
If you are required to do something, we will make clear what, why, and by when; distinguishing between legal requirements and good practice.
We will confirm verbal advice in writing when requested. Prior to formal action being taken, unless immediate action is required, we will discuss the circumstances where possible. Where immediate action is necessary we will explain why it is needed and confirm this in writing within 10 days.
Officers will identify themselves by name and be courteous, helpful and provide you with a contact information for future reference.
We aim to:
- inspect all businesses that we consider as a high risk at least once a year.
- ensure that anyone requesting a service or making a justifiable complaint will get a first response within 24 hours or the next working day, informing them who is handling the request and what is going to be done.
- respond to complaints about our services within 28 days.
For further information about service standards contact us on 020 7361 3002 or email firstname.lastname@example.org.