How to report anti-social behaviour and definitions

What is anti-social behaviour?

Anti-social behaviour (ASB) is a broad term which covers a range of issues and behaviour’s that can affect quality of life and over time make people’s lives a misery.

Anyone can be a victim of anti-social behaviour regardless of age, race or gender.

Examples include:

  • Verbal abuse, harassment, intimidation or threatening behaviour
  • Noisy or abusive neighbours
  • Litter, rubbish or fly tipping
  • Drug use or dealing
  • Alcohol related nuisance
  • Vandalism and graffiti
  • Pets and animal nuisance
  • Street drinking and begging
  • Vehicle nuisance

What is not anti-social behaviour?

What is considered anti-social will vary from victim to victim, but generally behaviour which results from different lifestyles or would not be considered unreasonable by most people would not be classed as ASB.

For example:

  • Children playing in the street or communal areas
  • Young people gathering socially (unless they are being intimidating)
  • Being unable to park outside your own home
  • Civil disputes between neighbours eg. shared driveways
  • One off parties or celebrations at reasonable times
  • DIY or car repairs unless at unreasonable times

How to report anti-social behaviour

If ASB is affecting you, your family or someone you know, you can expect the relevant Council department and the police to treat the problem seriously, take action and then report back to you what they have done.

In an emergency always call 999 or textphone 18000.

For non-emergency situations and anti-social behaviour call 101 or text phone 18001 101.

You can also report problems to your Neighbourhood Policing Team.

The Council’s ASB team can be contacted by email: commsafe@rbkc.gov.uk

When you report ASB we will ask you questions about what happened, when and where it happened and by whom. We will use this information to decide whether the matter is personal, environmental or nuisance anti-social behaviour and who is the best agency to deal with it.

Our ASB team

The Council’s ASB team can be contacted by email: commsafe@rbkc.gov.uk

The community safety team work from 9am to 5pm, Monday to Friday and all calls will be monitored during these hours.

Victim Support

Email: va@victimsupport.org
Call: 020 7259 2424 (Monday to Friday between 9am and 5pm)
Support Line (operating 24/7): 0808 168 9111
Add 18001 before number if deaf or hard of hearing and interpretation service also available

Environmental crime

To report noise nuisance
Call: 020 7361 3002
Email: environmentalhealth@rbkc.gov.uk

To report litter, fly-tipping or graffiti:
Call: 020 7361 3001
Email: streetline@rbkc.gov.uk


To report abandoned vehicles:
Call: 020 7361 3001
Email: streetline@rbkc.gov.uk

For more information contact Kensington and Chelsea’s Community Safety Team
Email commsafe@rbkc.gov.uk
 
Remember for all police emergencies call 999