Residents' Employment and Training Survey

Are you a resident in Kensington and Chelsea who lives in social housing and wants to have a say on what support and services would benefit you and your local community? Would you like to help shape the type of training and employment opportunities available to you and your household? Please complete this short survey by 31 May 2012 to help ensure that information and support is targeted where it is needed most. You will be entered into a draw to win a £25 Marks and Spencer voucher.

A household is: one person living alone; or a group of people (not necessarily related) living at the same address who share cooking facilities and share a living room or sitting room or dining area.

	What support or advice would you or a member of your household like about learning a new skill, finding training or finding work? Please tick all that apply.
	Employment and/or apprenticeship opportunities You   A member of your household
	Finding out about different types of careers and jobs You   A member of your household
	Finding suitable childcare options and children’s activities You   A member of your household
	CV and cover letter writing You   A member of your household
	Help to complete application forms You   A member of your household
	Leisure activities and clubs (sports, sewing etc) You   A member of your household
	Changing career You   A member of your household
	Short courses and taster sessions You   A member of your household
	Welfare benefits advice You   A member of your household
	Interview skills You   A member of your household
	IT skills and computer access You   A member of your household
	Further education and training You   A member of your household
	None You   A member of your household
	Something else You   A member of your household

	(Please write in below)

	What other services or support would be beneficial to you or your local community? For example, this could include help to overcome any personal issues you are facing such as debt problems or counselling to overcome a distressing experience.

	Are you able to access all of the support that you need to get the employment or training that you want?
	--Click Here-- Always Sometimes Rarely Never

	If you said rarely or never, what stops you from being able to access the employment or training that you want? Please tick all that apply.
	Unable to find appropriate childcare
	Health issues
	Travel distance and/ or cost of travel
	Lack of recent work experience
	Unaware of what help is available
	Access to suitable training and education
	Something else

	Please write in

	Does your landlord offer any of the following services?
	Careers advice and guidance --Click Here-- Yes No Don't know
	Training courses --Click Here-- Yes No Don't know
	Welfare benefits advice --Click Here-- Yes No Don't know
	Debt and money management support --Click Here-- Yes No Don't know
	Help with CV and covering letter writing --Click Here-- Yes No Don't know
	Help to complete application forms --Click Here-- Yes No Don't know
	Preparing for interviews --Click Here-- Yes No Don't know
	Job searching --Click Here-- Yes No Don't know
	Volunteering and work placements --Click Here-- Yes No Don't know
	Business start up support --Click Here-- Yes No Don't know

	What other support do you think your landlord could offer?

	What services or support have you or a member of your household used to find work or training?
	Careers advice and guidance In Kensington and Chelsea   Elsewhere
	Training courses and further education In Kensington and Chelsea   Elsewhere
	Help with CV and covering letter writing   In Kensington and Chelsea   Elsewhere
	Help to complete application forms In Kensington and Chelsea   Elsewhere
	Help to prepare for interviews In Kensington and Chelsea   Elsewhere
	Job searching   In Kensington and Chelsea   Elsewhere
	Volunteering and work placements In Kensington and Chelsea   Elsewhere
	Business start up support In Kensington and Chelsea   Elsewhere
	Other In Kensington and Chelsea   Elsewhere

	Please specify

	What services or support have you or your household used to access other help and advice?
	Advice centres (such as providing legal or immigration advice) In Kensington and Chelsea   Elsewhere
	Welfare benefits advice In Kensington and Chelsea   Elsewhere
	Debt and money management support In Kensington and Chelsea   Elsewhere
	Childcare providers (including nurseries and childminders) In Kensington and Chelsea   Elsewhere
	Health care (both physical and mental health) In Kensington and Chelsea   Elsewhere
	Other In Kensington and Chelsea   Elsewhere

	Please specify

	What services or support have you or your household used that you would recommend to someone else?
	Careers advice and guidance In Kensington and Chelsea   Elsewhere
	Training courses and further education In Kensington and Chelsea   Elsewhere
	Welfare benefits advice In Kensington and Chelsea   Elsewhere
	Debt and money management support In Kensington and Chelsea   Elsewhere
	Help with CV and covering letter writing In Kensington and Chelsea   Elsewhere
	Help to complete application forms   In Kensington and Chelsea   Elsewhere
	Help to prepare for interviews In Kensington and Chelsea   Elsewhere
	Job searching In Kensington and Chelsea   Elsewhere
	Volunteering and work placements In Kensington and Chelsea   Elsewhere
	Business start up support In Kensington and Chelsea   Elsewhere

	Can you tell us what was good about it?

	What services or support have you or your household used that were not helpful?
	Careers advice and guidance In Kensington and Chelsea   Elsewhere
	Training courses and further education In Kensington and Chelsea   Elsewhere
	Welfare benefits advice In Kensington and Chelsea   Elsewhere
	Debt and money management support In Kensington and Chelsea   Elsewhere
	Help with CV and covering letter writing In Kensington and Chelsea   Elsewhere
	Help to complete application forms   In Kensington and Chelsea   Elsewhere
	Help to prepare for interviews In Kensington and Chelsea   Elsewhere
	Job searching In Kensington and Chelsea   Elsewhere
	Volunteering and work placements In Kensington and Chelsea   Elsewhere
	Business start up support In Kensington and Chelsea   Elsewhere

	Can you tell us what was unhelpful about it?

	How do you or members of your household currently find out about training and employment opportunities, as well as other help and support you may require?
	Jobcentre Plus Training and employment opportunities   Other help and support
	Leaflet through the door Training and employment opportunities   Other help and support
	Local newspaper Training and employment opportunities   Other help and support
	Information at the library   Training and employment opportunities   Other help and support
	Word of mouth Training and employment opportunities   Other help and support
	Council website   Training and employment opportunities   Other help and support
	Internet search Training and employment opportunities   Other help and support
	Posters Training and employment opportunities   Other help and support
	Other - please specify Training and employment opportunities   Other help and support

	How would you prefer to find out about training and employment opportunities?
	Jobcentre Plus
	Leaflet through the door
	Local newspaper
	Information at the library
	Word of mouth
	Council website
	Internet search
	Posters
	Other

	Please specify

	Where would you or a member of your household be willing to travel to access the help and support you may require?
	--Click Here-- Up to 15 minutes travel from my home Up to 30 minutes travel from my home Up to 45 minutes travel from my home Up to 60 minutes travel from my home More than 60 minutes travel from my home

	Which of the following times would be convenient for you to access the help and support you may require?
	Monday to Friday Mornings   Afternoons Evenings
	Saturday Mornings   Afternoons Evenings
	Sunday Mornings   Afternoons Evenings

	Before receiving this questionnaire were you aware of the following welfare reforms and tenancy changes?
	Benefit caps (including Local Housing Allowance or Housing Benefit) --Click Here-- Yes No Not sure
	Size restrictions in social housing (bedroom tax) --Click Here-- Yes No Not sure
	Universal Credit (merges all out of work benefits into one benefit and claims are made online) --Click Here-- Yes No Not sure
	Flexible tenancies (new tenancies for a limited fixed-term) --Click Here-- Yes No Not sure
	Affordable rent (rents to new tenants could be up to 80 per cent of market rent) --Click Here-- Yes No Not sure

If you would like further information or advice on these benefit changes and the welfare reform please visit the Advice and Benefits pages of the Council’s website. Or you can contact the following agencies: You local Jobcentre Plus Office   North Kensington, 308 to 312 Quayside House, Kensal Road, W10 5BL   Fulham, Waterford House, Waterford Road, SW6 2DL Or your local Citizens Advice Bureau   Kensington Citizens Advice Bureau, 140 Ladbroke Grove, LONDON W10 5ND   Chelsea Citizens Advice Bureau, Old Town Hall, Kings Road, LONDON SW3 5EE   T:  0844 826 9708 or visit www.kensingtonandchelseacab.org.uk. For information or advice on changes to tenancies please contact Housingline on 020 7361 3008 or email [email protected].

	Do you have any other comments or suggestions?

About you

The following questions are OPTIONAL. The information will be used to make sure that responses are received from a representative selection of residents. The information that you give us will be treated in the strictest confidence.

	Are you...
	--Click Here-- ...male?. ...female?

	Which age group do you belong to?
	--Click Here-- Under 18 18-25 26-39 40-59 60+

	How do you identify yourself?
	--Click Here-- White Black or Black British Asian or Asian British Mixed Any other group

	Please state

	What is your postcode?

	What is the name of your landlord?
	--Click Here-- Kensington and Chelsea TMO Notting Hill Housing Group Affinity Sutton Octavia Housing Catalyst Housing Peabody Family Mosaic Women's Pioneer Housing Other

	(Please specify)

	How many people are in your household including yourself? A household is: one person living alone; or a group of people (not necessarily related) living at the same address who share cooking facilities and share a living room or sitting room or dining area.
	Aged 16 and over
	Aged under 16

	Last week, were you:
	--Click Here-- working as an employee? on a government sponsored training scheme? self-employed or freelance? working paid or unpaid for your own or your family's business? way from work ill, on maternity leave, on holiday or temporarily laid off? doing any other kind of paid work? none of the above

	If you would like to be entered into a draw to win £25 in Marks and Spencer vouchers, please provide your name and address below.

Thank you for completing this survey, please click on submit to send your responses.

The personal information you provide will be handled by the Royal Borough of Kensington and Chelsea in accordance with the Data Protection Act 1998. The information will be used in connection with this survey by the Policy and Partnerships Unit and will be followed up only where you have clearly given us your permission. Your information will not be shared with any other department or organisations.