Request a waste collection

  1. Find out what information you need to report faults and problems through a MyRBKC Account.

  2. Use this online form to report a food safety concern. Examples: suspected food poisoning or illegally imported food.

  3. Use this online form to report a health and safety concern in a shop, hotel, restaurant or any other commercial property (not residential).

  4. Use this form to report a noise or nuisance problem within the borough. Examples: loud music, DIY, building or road works, loud vehicles, alarms and more.

  5. Use this form to report a problem in a park. Examples: accidents, antisocial behaviour broken benches or bins and more.

  6. Use this form to report a planning breach. Examples: a breach of planning permission, demolition in conservation area, unauthorised advert or board or tables and chairs.

  7. Use this form to report a problem with roads and pavements. Examples: broken or damaged pavements, kerbs, guard rails, bollards or potholes.

  8. Use this form to report a street lighting or parking sign problem. Examples: damaged parking signs, illuminated signs, lampposts and  street lights.

  9. Use this online form to report a problem on a street. Examples: abandoned vehicles, graffiti, flyposting, dumped rubbish or deceased animals.

  10. Use this form to report suspected fraud. You can raise your concerns regarding suspected fraud and corruption within or against the Council by completing this form. 

  11. Use this form to report a problem with trees managed by the Council.

  12. Use this form to report a missed waste collection or a problem with your waste collection.

  13. Use this form to request a waste collection or inform us to resume a waste collection.   

  14. To report a water leak in the street, please contact Thames Water on 0800 714 614 or report it on the Thames Water website.

  15. Find out what information you need to report a problem with street name signs.

  16. Find out how to report a problem with traffic lights and other road issues.

Use this form to request a waste collection or inform us to resume a waste collection. 

This includes requests such as ordering new waste bags, requesting food caddy replacements and signing up for food waste collections.

We will ask you to select the service you are requesting and tell us who and where it needs to be delivered to.

Before you start, you will need:  

  • request type
  • location
  • evidence (optional)
  • in some instances your contact details

Start now

Things you can request 

  • collect unwanted food waste caddy
  • rats cleared from bin area – resume collection
  • inspection of area for bin storage suitability
  • food waste caddy replacement
  • order recycling bags
  • food waste caddy linear request
  • sign up for food waste collections
  • Christmas tree collection

What will happen to my request?

After you have submitted your form, we will email you immediately to confirm we have received it and that we are dealing with it.

Depending on the nature of your request, you should expect us to action this between 48 hours and 10 working days.

Other ways to request a waste collection

Last updated: 11 May 2022