COVID-19: Clinically vulnerable people (formerly shielding)

The Government announced that as Coronavirus cases fall and restrictions were lifted, shielding was therefore suspended from Saturday 1 August. You can visit the Government website for more information on shielding.

We called or directly spoke to everyone identified as shielding, informing them of the changes and the support available to them.

We also encouraged neighbours and family members to continue helping those who were shielding, for example assisting with shopping or prescriptions.

There is a lot of support available from different local groups.  Below is information about the most used resources. If this is not what you are looking for you can call Customer Services on 020 7361 3000. Customer Services is open 8.30am to 5.30pm, Monday to Friday on 020 7361 3000. Out of hours you can call 020 7361 3002.

Who are 'clinically vulnerable' people?

Clinically vulnerable people include:

  • solid organ transplant recipients
  • people with specific cancers
  • people with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
  • people with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell)
  • people on immunosuppression therapies sufficient to significantly increase risk of infection
  • women who are pregnant with significant heart disease, congenital or acquired

Support with shopping

Although food parcels from the Government and Council stopped from Saturday 1 August, we ensured all residents who need support had access to a shopping service or were linked with local organisations who can provide support and help with food and other needs.

If you are in this situation you can call the Kensington and Chelsea Social Council (KCSC) on 020 7243 9800, Monday to Friday between 9.30am and 5pm, or you can visit the KCSC website for more information. 

You can also call the Venture Centre on 020 8960 3234, Monday to Friday between 9.30am and 4.30pm, or visit the Venture Centre website for more details. KCSC also has a list of local foodbanks.


If you are in hardship due to Coronavirus or other issues, you will continue to be able to access support. Or you can call 020 7745 6464 between 8.30am and 5.00pm, Monday to Friday.

Make sure you are receiving what you are entitled to. If you do not currently get Universal Credit you can see if you are eligible on the Department for Work and Pensions website.


For housing advice, homelessness concerns and to report urgent repairs 020 7361 3008 or email or email for homelessness.


For people who need prescriptions collected there are options for home delivery. In the first instance speak to your local pharmacist. If they are unable to help you can request an NHS volunteer by completing a form online  Don’t forget you can also ask a friend or neighbour to collect a prescription for you.

Mental Health and Wellbeing, including Loneliness

Coronavirus has created a lot of challenges for people trying to deal with not seeing friends and family, not working and not being able to do the things they have taken for granted.  This has added to the stresses that we all feel at various times.

There is a lot of support and advice available to help you maintain and improve your mental health and wellbeing.  If you have access to the web you can go to Every Mind Matters website which gives you the knowledge to improve your sleep, anxiety, mood and stress, which are the most common issues people experience.

You can also access Good Thinking website which has NHS-approved apps to help with stress, anxiety and sleep.

If you know someone who can’t get online they can contact the NHS Single Point of Access on 08000 234650 24 hours a day. There is also the Community

Living Well service for people who are registered with a GP. You can call this on 020 3317 4200.

If you are in an emergency, you can call the Samaritans 24 hours a day on 03300 345717 or freephone 116 123. There is also the Listen Place which is open 9am to 9pm and is available on 020 3906 7676.