Business Rates for 2020-21

Important announcement for businesses

Please note we are waiting for guidance from the Government about the new Tier 2 grant and will publish these details as soon as it is available.

Other measures currently available in response to COVID-19, include additional business rate support to qualifying businesses, as a temporary measure for 2020-21. This includes:

  • Increase the level of the retail discount to 100 per cent for eligible retail businesses occupying a property irrespective of the rateable value;
  • Expand the retail discount to include hospitality and leisure properties,
  • Provide additional support to small businesses who are in receipt of the Small Business Rate Relief (SBRR).

For further details and an application form to apply for the retail discount, please visit the Retail discount page.

Further details are set out on the Council’s dedicated Covid-19 page for businesses.

Business Rates

National Non-Domestic Rates or business rates, as they are more commonly known, are a tax on non-domestic properties.

For 2020/21, businesses in Kensington and Chelsea are expected to pay approximately £365 million, plus £11.5 million of Business Rate Supplement (BRS), a combined total of £376.5 million. Under the retained rates scheme, the Royal Borough is expecting to keep £52.7 million of this amount.

How is your rates bill calculated?

Your gross annual rates bill is calculated by multiplying the rateable value of the property by the appropriate Government set multiplier. For 2020/21, the multiplier is 51.2 pence or 49.9 pence for businesses that qualify for Small Business Rate Relief. Your net rates bill may differ from the gross bill if you qualify for a relief, exemption, transitional relief, or your property is subject to the Business Rates Supplement (BRS). For more information visit the Greater London Authority webpage

How can I appeal against the rateable value?

Appeals against and enquiries about rateable values should be addressed to the Valuation Office Agency at:

Please note that you must continue to pay your business rates until any appeal is decided.


Ratepayers who opt to pay their rates by direct debit can receive their rates bill by email. To sign up for e-billing please contact the Rates Office on 020 7361 2828 or by email to quoting your business rates account number.

Direct Debit

If you would like to pay by Direct Debit, please call the Rates Office on 020 7361 2828 or download the form.

Business rates advice and support

The GOV.UK website provides impartial advice and support to help you sustain your business. At a local level, Portobello Business Centre offers free advice and confidential guidance from qualified experts and the Business and Enterprise section of the Royal Borough of Kensington and Chelsea website provides updates on Council backed initiatives that support businesses.

The Council can grant hardship relief to a ratepayer if paying all or part of the bill would cause hardship. Any ratepayer experiencing hardship can apply but relief is normally only granted in exceptional circumstances.

For details on how to apply please contact the Rates Office.

Further information

Further information about rates can be found on the explanatory notes accompanying your bill, or by contacting the Rates Office:

  • Email:
  • Tel: 020 7361 2828
  • Post: The Royal Borough of Kensington and Chelsea, PO Box 10413, London W8 7WT 
  • Visit: The Town Hall, Hornton Street, London W8 7NX (Monday to Friday between 9am and 5pm)