Supported housing

We offer a range of support services to local residents including:

  • The Community Alarm Service (CAS), which provides 24/7, all year round support and security for elderly, vulnerable and isolated residents.
  • Enhanced housing management support for residents living in our Sheltered Housing schemes.

The Community Alarm Service (CAS)

The Community Alarm Service (CAS) provides an emergency response service 24 hours a day all year round. It provides you with independence and peace of mind for you, your family and friends.

Who the service is for? 

We currently provide alarms for over 2,500 residents in their homes and Sheltered Housing schemes. Anyone can be connected to the service for a small monthly fee.

Some of the clients we support include:

  • vulnerable people living in their own homes or rented accommodation
  • people being discharged from hospital
  • people with long-term health conditions
  • people with a sensory or mobility impairment

How does the service work? 

We install an alarm base unit to an active telephone landline and mains power in your home – your telephone and service is unaffected. You also receive a ‘pendant’ button, which can be worn around your neck or wrist when you are in the home or garden.

When the pendant is triggered, it sends a radio signal to the base alarm unit which dials through to one of our operators. An operator will speak to you through the alarm base unit, and you’ll be able to speak to them wherever you are in your home. Our operators will assess each caller's individual and immediate needs, and arrange the most appropriate assistance, should you need it.

What response is provided? 

The Community Alarm Service offers two types of service:​

  1. Visiting service 
    When you use the visiting service, we are a key holder. So, if you did not respond to us after having pressed the alarm, we would visit your home to assess the situation. If required, we would make arrangements for emergency services to attend.
  2. Monitoring service 
    When you subscribe to the monitoring service we do not hold your keys. Therefore, if you required assistance, we would make referrals to, say, a neighbour, porter, police, or emergency service, with your agreement at the time.

    If you apply for the monitoring service, you will need to nominate a minimum of two or three named responders who can hold a key and who can be contacted to respond to an emergency.

How do I get a Community Alarm? 

Contact the Community Alarm Service team on 020 7605 6509.

At the time of contact, we will ask you for:

  • your name
  • date of birth 
  • telephone number
  • address 
  • the reason you need the alarm

We aim to make an appointment to visit you within two working days. When we visit, we will show you how the alarm works and answer any questions you may have.
If you need an interpreter or sign language interpreter, we can arrange this for you.

What other equipment do you provide?

We provide a full range of assisted technology in your home: 

  • Keysafe
  • Smoke detectors
  • Gas detectors
  • Carbon monoxide detectors
  • Falls alarms
  • Bogus call buttons
  • Bed/chair sensors
  • Flood detectors and many more.

How much does it cost? 

  • Visiting service:  Monthly charge £29.20 plus VAT (monthly), £350.40 plus VAT (yearly)
  • Monitoring service:  Monthly charge £17.75 plus VAT (monthly), £213.00 plus VAT (yearly)
  • Replacement pendants are £45
  • Charge to supply and install a key safe (optional) is £150 (VAT inclusive)
  • Relocation of a key safe is £60 (VAT inclusive)
  • Key safes (code changes) £25 
Please contact us on 020 7605 6509.


Sheltered housing

Our Sheltered Housing services provide enhanced housing management support across five sheltered housing schemes and one extra-care scheme.
Our five Sheltered Housing schemes are located at:

Cremorne Sheltered Scheme 
Milmans Street SW10 0BY/0BX
Tel: 020 7376 3406

Nursery Lane Sheltered Scheme 
1 Nursery Lane W10 6QD
Tel: 020 8960 8033

Tavistock Road Sheltered Scheme 
70 Tavistock Road W11 1AN
Tel: 020 7221 1068

Whitchurch House and Flats 1-3 Blechynden House
Kingsdowne Close W11 6SL
Tel: 020 7221 8925

World's End Sheltered Scheme 
12 Dartrey Walk SW10 0EJ
Tel: 020 7351 3286

Our extra-care scheme is located at:
Burgess Field 
57 Wornington Road W10 5QJ
Tel: 020 8960 0273

What enhanced housing management services provide?

Enhanced housing management services aim to support and enable residents to manage risks, lead fulfilling lives, and continue to engage with their communities.
Enhanced housing management services provide a flexible 24-hour service that consists of planned on-site Sheltered Housing Officer support, and out of hours Community Alarm Service support. 

The support service includes:

  • planned and structured introduction to the schemes for new residents
  • regular welfare checks for vulnerable residents
  • advice and practical support regarding day-to-day tenancy matters and help to organise repairs
  • help to organise extra help at home such as home care, meals services, aids and adaptations and health professionals
  • help with letters, completing forms and applying for benefits
  • six monthly flat checks and risk assessments
  • a point of contact for visitors, contractors and general enquiries
  • managing the security of the building
  • help in emergencies such as contacting doctors or arranging ambulances
  • keeping residents' families informed
  • 24/7 emergency response through CAS
  • regular residents' meetings with sheltered housing staff and representatives from other services and agencies
  • on-going reviews to ensure residents can continue to access support and assistance from both housing and other community based services.

What facilities are available at the schemes? 

Our schemes are designed to be warm and friendly with a range of homely and accessible communal services and facilities for residents that include:

  • communal lounges and kitchens where residents can meet and socialise
  • social activities and events organised by residents or community based groups.
  • communal laundry room with automatic washing machines and tumble dryers
  • landscaped gardens
  • furnished guest rooms at some schemes for short stay emergencies or visits by friends and relatives (There is a nightly charge for use of these guest rooms).

Your Sheltered Housing Officer will be on hand to advise and support you to get help from other services. They normally work from Monday to Friday and will make every effort to see you as and when you request. Your Sheltered Housing Officer will also make time to meet and contact you on a planned regular basis. 

The pull cords that are in each room in your flat are for you to use if and when you need help, advice or assistance.

If you are prone to falls or fear that you will be unable to get to the pull cord, it is possible for you to have a pendant to wear around your neck or wrist.

When you pull the cord or press your pendant you will be answered either by your sheltered housing staff or an officer of the Community Alarm Service who will respond and provide assistance as necessary.

How can I apply? 

Prospective residents should either be at or approaching retirement age.

For more information, please contact:

Housing Department
Royal Borough of Kensington and Chelsea
Ground Floor Reception - Town Hall
Hornton Street, W8 7NX
Tel: Housingline: 020 7361 3008