Speak to us

If you are worried about becoming homeless you should contact the Housing Needs Team as soon as possible.

In the first instance, and if possible, please call us 0207 361 3008 or email us at: HHAT@rbkc.gov.uk

We will contact you within two working days to assess your circumstances so we can refer you to the most appropriate team for help.

If your situation is urgent we recommend you come to the Town Hall as soon as possible. Please arrive as early as possible otherwise you may have a long wait to be seen.

Visit us at RBKC Customer Service Centre

Kensington Town Hall
Hornton Street
W8 7NX

Our opening hours are: 9am to 5pm Monday, Tuesday, Thursday and Friday. 12pm to 5pm Wednesday.

  • for non-urgent housing queries, we recommend you contact us by phone on tel: 0207 361 3008 or email us at: at HHAT@rbkc.org.uk.


Statutory Bodies

If you are a statutory body and need to refer a client or service user to us please use the form on our Duty To Refer page.