Advice agencies

Information on voluntary organisations and charities which provide independent housing advice, in addition to that provided by the Council.

Council services

Telephone: 020 7361 3008 (Housingline)
Monday to Friday 8.30am to 5.30pm
In person: Customer Services Centre (Town Hall) Monday to Friday 8.30am to 5pm

Royal Borough of Kensington and Chelsea Housing Management (for Council tenants and leaseholders)
Telephone  0800 137 111 or 020 3617 7080
In person:
292a Kensal Road, W10 5BE, Monday to Friday 9am to 5pm
Blantyre Street, SW10 0DS, Monday to Friday 9am to 5pm
Lancaster West Estate, Unit 2 Baseline Studios, Whitchurch Road, W11 4AT, Monday to Friday 9am to 5pm

Homelessness Team
Telephone: 020 7361 3008 (Housingline)

Housing Options and Allocations Team
Telephone: 020 7361 3008 (Housingline)

Housing Support Service
Telephone: 020 7361 4222

Tenancy Relations Officer
Telephone: 020 7361 3008 (Housingline)

Housing Benefits
Telephone: 020 7361 3006

Environmental Health
Telephone: 020 7361 3002 (Environmental Healthline Monday to Friday 9am to 5pm)

Non-Council services

Citizens Advice

Telephone: 0300 330 1174 Advice line Monday and Thursday 1pm to 4pm
In person: 2 Acklam Road (on corner of Portobello Road), W10. A number of drop-in sessions and appointments available, see Kensington CAB web page for details

Telephone: 0300 330 1174 Monday and Thursday pm
In person Chelsea Old Town Hall, King's Road. See Chelsea Citizens Advice web page for details of drop-in sessions and appointments

Nucleus Legal Advice Centre
Telephone: 020 7373 4005 (Advice Line)
In person: 298 Old Brompton Road, SW5 9JF, Monday 1.30 to 4pm, Tuesday 3.30 to 6pm, Thursday 10am to 12.30pm

North Kensington Law Centre
Telephone: 020 8969 7473
In person: 74 Golborne Road, W10 5PS. Housing advice drop-in: Monday 10am to 1pm

World’s End Neighbourhood Advice Centre
Telephone: 020 7351 5749
In person: 2 World’s End Place, World’s End Estate, SW10 0HE
Drop-in: Monday, Wednesday and Friday 10.30am to 1pm. Other times by appointment.

Advance (Independent Domestic Violence Advisor)
Telephone: 020 8741 7008

Shelter (housing and homelessness national charity)
Telephone: 0808 800 4444 (calls are free from UK landlines and main mobile networks)
8am to 8pm Monday to Friday and 8am to 5pm Saturday and Sunday

Other useful information

We have put together some housing factsheets on key housing issues. The factsheets provide a very basic summary of the issue, the possible actions you can take, and who to contact for further information.

There is more information about local organisations and community groups in our contacts directory.

The Metropolitan Police’s Community Safety Unit can offer advice and assistance regarding safety and security. Please visit the Metropolitan Police website for more information.