Most common charges

The descriptions provided for most of the elements included in your service charge summary should be self explanatory. However, they will not necessarily be calculated in the same way.

If you need more information, please speak to your Homeownership Officer who will be able to help you. 

Building or estate costs

Your service charge will tell you whether these costs relate to your building or estate. 

Repairs to building

Services provided that are specific to an individual property being a block, unit, flat, or house.

Caretaking and supervision

The share of costs associated with providing a caretaking service. The caretaking service monitors that building and any works, services or repairs that are carried out there. This also includes the cost of supervisors that manage the service.

Porterage and supervision

The provision of a porter service where expected under the terms and conditions of the lease agreement.

Internal communal repairs

Minor repairs to the parts of the building that you share in common with other residents (usually these are internal areas). This includes items such as internal communal doors and communal windows.

Concierge

The provision of a concierge security system or CCTV.

External site works

Minor repairs carried out to the external areas that you share in common with other residents. This includes items such as boundary walls or fences and footpaths.

Garden maintenance

Maintenance of any communal garden areas, such as planting flower beds, pruning trees or soft landscaping.

Health and safety: pest control

Costs associated with the removal or eradication of pests or vermin and administered under the guidance of the block infestation procedures.

Contract cleaning

The costs associated with providing standard and regular contract cleaning to the communal areas.

Common parts: electricity consumption

Costs attributable to the consumption of electricity for communal lighting. This includes the costs of providing mains electrical power to the building itself and up to (but not within) individual flats and across the estate.

Common parts: electricity repairs

The cost of maintaining lighting for communal areas. 

Digital television

The costs of providing a digital service for television reception.

Bulk refuse clearance

Removal costs relating to refuse that has been dumped in bulk at or around your building or estate that cannot be traced to any particular individuals.

Lift insurance

Insurance premiums for any lifts at your block.

Lift repairs and maintenance

Repairs and maintenance of any lifts that exist in your building.

Paladin maintenance

Repair and maintenance of the communal refuse paladins.

Other costs

Management fee: leaseholders

The share of costs of providing services (other than caretakers and supervisors) relating to leaseholders, such as enquiry management, invoicing and arrears control, surgeries etc. This is separate from the Management Fee associated with any major works schemes, which relate specifically to those schemes.

Management fee: freeholders

The share of costs of providing services (other than caretakers and supervisors) relating to freeholders, such as enquiry management, invoicing and arrears control, surgeries etc. This is separate from the Management Fee associated with any major works schemes, which relate specifically to those schemes.

Ground rent

Your annual ground rent, charged in accordance with the terms and conditions of your lease agreement.

Building insurance

Your share of the insurance premiums relating to your building.

Cyclo controlled heating

Provision of the cylco-control system associated with the district heating system.

Maintenance, heating, ventilation and pump systems

The annual planned maintenance of the district heating system and/or planned maintenance of ventilation and pump systems.

Heating – electrical

Electricity usage associated with the heating system.

Heating - gas

Gas usage associated with the heating system.

Boiler repairs

The repair, renewal and maintenance of the district heating system to which you may be connected, calculated on the basis of previous accounts and planned major works schemes.

Boiler insurance

Insurance premiums relating to the heating system.