Report a new repair to Housing Management

If you would like to contact Housing Management to report a new repair please use the Report a new repair online form.

We aim to contact you within five working days with advice on what will happen next.

If you need to report an emergency repair, or you need assistance please call us via our Customer Service Centre on 0800 137 111 or 020 3617 7080.

On 1 April 2019 the Council took direct control of housing repairs and maintenance from Repairs Direct. Staff from Repairs Direct transferred across to the Council to join a new repairs service. We are planning a number of improvements over the coming months so that we can deliver a high quality and responsive service to our residents.