What's new in Housing Management?

14 December 2018

Confirming your identity

As part of our commitment to keeping your personal data safe, from Monday 17 December 2018 when you call the housing management service or come into one of our offices, you will be asked one of the following questions:

  • the date and amount of your last rent payment 
  • the month and year your tenancy started
  • your date of birth
  • your payment reference number

This is so we can confirm your identity. To help us answer your query as quickly as possible please ensure you have this information to hand.