What is it?
This scheme is for people who are already housing association or Council tenants and want to swap their property with another tenant. This could be because they want a larger or smaller property or wish to move to another area.
Who is eligible?
Most people with a social tenancy in their name who do not have any rent arrears or a history of antisocial behaviour. More information is available below:
Mutual Exchange factsheet [PDF] (file size 519Kb)
Mutual Exchange useful tips and guidance leaflet [PDF] (file size 515Kb)
Mutual Exchange useful tips and guidance booklet [PDF] (warning large file size 2.16Mb)
How it works
The Council has its own scheme which is run online. Most of the properties available are in the borough, but there are also many properties available in other parts, and outside, of London. You need to register your details and provide information about your property.
Please note: the new online scheme was launched on 10 June 2013. If you previously registered with us, you will need to register again.
You can then search for other properties you may be interested in exchanging to.
Information you should read before registering
- Help to create your advert
- FAQs you may find useful
- Important information on rents and tenancies
- Arranging to visit a property
Download our leaflets from the links above for useful tips and guidance about using mutual exchange or our booklet which provides a more detailed, step-by-step guide.
Other mutual exchange schemes
There are also larger independent nationwide exchange schemes called Homeswapper and Exchange Locata. Most landlords have signed up to these schemes so it should be free for you to register; otherwise there is a monthly fee. These sites have a much greater choice of properties both inside and outside of London.
How to find out more
Customer Service Centre
The Town Hall
London W8 7NX
Monday to Friday 8.30am to 5pm
Housing Opportunities Team 020 7361 3272