On 1 March 2018, the Council took over the management of its homes from Kensington & Chelsea Tenant Management Organisation (the TMO). This includes day-to-day services such as repairs, cleaning and looking after estates.
The TMO’s phone numbers have been transferred to the Council. Staff are working from the same neighbourhood offices but are now employed by the Council. This means that residents can continue to access housing services in the same way as they have always done and can use these web pages to find information on the management of homes and to report any issues. We have just published a Privacy Notice which explains the how the Council uses the information it collects to perform its duties as a landlord. The notice also explains the purpose for processing this information, categories of personal information and who we share it with.
The Council has also taken ownership of Repairs Direct and now manage its staff too. Repairs Direct will continue to deal with day-to-day repairs, working on behalf of the Council. The Council will be reviewing the current service, which we know has not always met expectations, and will prioritise the delivery of repairs and major works.
The Council is not taking over the running of housing management services permanently unless residents tell us this is what they want. This is a temporary measure. We will be working with residents to help reach the best decision for the future.
Changes to benefits
The Government is carrying out a major programme of welfare reform.
One change is the introduction of Universal Credit, a new welfare benefit that combines and replaces the major working-age income-related benefits: Jobseeker’s Allowance, Employment and Support Allowance, Income Support, Tax Credits and Housing Benefit. It is being introduced gradually across the country and has started to be introduced in Kensington and Chelsea.
There is more information on this and other welfare reform on the Advice and Benefits pages of our website.