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Yarrow - Supported Living Service

Qualified first-aider on site
Toilet suitable for wheelchair users
Dietary needs catered for
Disabled parking available, restrictions may apply
Wheelchair accessibile venue
On Site Parking
Suitable for an individual with hearing impairment
Outside Play Opportunities
Suitable for an individual with vision impairment

Yarrow’s Supported Living service offers individual packages of care and support in a variety of settings in London. Flat and house shares are available for between 2 and 7 people, as depending on the property. Compatibility between people living together is carefully considered.

We also support people living in their individual flats. Staff support ranges from 24 hours 7 days a week to just a few hours, depending on the individual’s needs. Most of our properties are fully accessible and some include specialist equipment such as hoists. Each individual’s package will include a person centred plan and a health action plan. People are supported to access and become part of the local community and to take advantage of the rich resources that the Borough has to offer its citizens. These include:

  • Leisure activities e.g. swimming, going out for a meal, cinema, using local cafes, visits to museums and parks, etc.
  • Developing employment and volunteering opportunities; and
  • Education, colleges, libraries, etc. People are supported to develop everyday living skills, such as:
  • Shopping using pictorial shopping lists
  • Managing money/Budgeting
  • Food preparation including food hygiene and cooking
  • Cleaning and laundry
  • Personal hygiene
  • Healthcare
  • Using public transport
  • Travel training

Improving communication skills, this also provides opportunities for individuals to make friends and widen their social networks. Our aim is enhancing people’s quality of life, strengthening their independence and helping them to flourish.

We support people to develop their skills and confidence that will enable them to achieve greater personal independence. Ensuring the natural integration of people with learning disabilities into mainstream life as equal and valued citizens is central to our approach.

Who to contact

Contact Name
Joan Sterling
 020 8735 4600

Where to go

Yarrow - Supported Living Service
216 Goldhawk Road
W12 9NX

Other Details


Age Ranges
18 years

Local Offer

Local Offer Record `
Who is this service available to?

Yarrow works with adults with learning disabilities and acquired brain injury. This includes people who are on the autistic spectrum, have complex behaviour, dual diagnosis and sensory impairment. Our customers further include people who may be at risk of exploitation and abuse.

We specialise in working with people with profound disabilities and complex needs, including people who do not use speech to communicate. Staff are trained in a range of communication methods depending on an individual’s needs. These include Makaton, the Picture Exchange System, multimedia using laptops and I-pads, objects of reference, communication passports, etc.

How do you access this service?

This service is accessed by referral from one of the Tri-borough’s Care Managers or Learning Disability Teams.

Community Learning and Disability Team: T 020 7313 6843/6880 E

We are always pleased to arrange for an informal visit by the parents and carers etc.

How do we ensure the quality of this service?

Yarrow is registered with the Care Quality Commission under Domiciliary Care and its contracts are monitored by the contract management team. We ensure that we comply with the Care Quality Commission’s Fundamental Standards and Key Lines of Enquiry. Following our recent Domiciliary Care Inspection we have been awarded a rating of “Outstanding Overall”.  This inspection rated the services as outstanding in three of the five areas: caring, responsive and well-led. Our supported living service is also monitored and evaluated according to our person-centred planning outcomes and reported at our Quality Committee. We are a person-centred organisation.

We listen to people to find out what people want and we are flexible so that we can deliver their aspirations. Outcomes are evaluated against an initial assessment of skills level and the subsequent achievement of goals as identified by the customer and members of their circle of support i.e. family member, support worker or professional. We also carry out an annual customer satisfaction survey which is completed by all customers, family members, carers and others associated with the customer.

Local Offer Age Bands
Transitions to Adulthood (16+)
Needs Level
SEN Provision Type
Last Updated 18/04/2019

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