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Carers Network

Qualified first-aider on site
Service/Activity is free
Toilet suitable for wheelchair users
Baby changing facilities
Wheelchair accessibile venue

Carers Network operates across three boroughs: Royal Borough of Kensington and Chelsea, London Borough of Hammersmith and Fulham, and Westminster City Council.

We provide a tailored service to unpaid carers; supporting them to identify their needs and empowering them to make informed choices for themselves and the person they care for.

Core services include:

  • Information: Carers who look after someone aged 18 or over are offered a Carers Assessment, a support plan and information about their rights. We also have a quarterly newsletter and a monthly e-bulletin packed full of the latest information for carers.
  • Practical Support: Form-filling (carers allowance form only), advice, liaising with professionals, signposting and grant applications to other organisations.
  • Support Groups: These allow carers to meet, socialise and support each other.
  • Specialist Support: We have an enhanced level of support which may involve more in-depth casework and advocacy.
  • Financial Support: We can support eligible carers to apply for financial help towards items or services that will enable them to take a break from their caring role.
  • Consultation: We also facilitate Carers Action, a forum of elected carers which acts as a mechanism for statutory commissioners and providers to consult with carers in Westminster, and the Carers Forum for carers in Hammersmith & Fulham and Kensington and Chelsea.
  • End of Life Support: Our dedicated End of Life project supports older carers (aged 65 or over) who are caring for someone at the end of their life.
  • Carers Network’s Former Carers Project will support people whose caring role has come to an end.  It is set up specifically to provide advice, guidance and support to former unpaid carers as they explore the viable options available to them after their caring role has ended.
  • The Carers Time Bank enables carers to support each other through exchanging skills, knowledge and experience (please note that this service is not available in Kensington and Chelsea).

Who to contact

Contact Name
Sally Miller
Contact Position
Chief Executive
 020 8960 3033
Carers Network Website

Where to go

Carers Network
Beethoven Centre
Third Avenue
W10 4JL

Other Details


Age Ranges
18 +

Local Offer

Local Offer Record `
Who is this service available to?

Carers Network services are available to unpaid carers aged 18+ in the localities of Westminster and Hammersmith and Fulham providing care to someone with any of the following disabilities:

  • Sensory Impairment

  • Learning Disability

  • Physical Disability

  • Mental Disorder

How do you access this service?

Carers can access our service through an initial assessment over the phone or face to face. Carers can be referred to our service through self referral or professional referrals.

How do we ensure the quality of this service?

Carers Network continually reviews quality of service through a number of mechanisms, including:

  • Quarterly and annually Local Authority monitoring reports: Carers Network provide regular monitoring reports to Westminster City Council and the London Borough of Hammersmith and Fulham to ensure quality of services are upheld for all carers accessing our services.

  • Annual Carers Surveys: Carers Network post annual surveys to all carers and use results to improve carer services internally.

  • Complaints procedure: Carers Network have a robust and transparent complaints procedure that ensures all complaints are dealt with swiftly and fairly.

  • Recognised Quality Marks: Carers Network has achieved quality mark Level 1 from the Princes Royal Trust and the Charities Evaluation Service - PQASSO.

Local Offer Age Bands
Transitions to Adulthood (16+)
Last Updated 06/09/2019

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