Lancaster Road is a supported Living service for people with learning disability, autism and mobility issues. There are 4 flats of which 3 are individual and the other a 2 bedroom flat which is located on the first floor. Two of the flats are wheelchair accessible.
We provide a high quality of flexible care to service users through a committed, dedicated and trained staff team, providing the needed support to cater for service user’s individual needs and to provide opportunities to enable each individual to develop skills to maximise their independence as valued members of the community and society.
We promote community presence by providing a wide range of activities and opportunities and supporting service users to choose from this tailor made package based on their interests and needs.
We encourage service users to build on the current network of friends and family the service users enjoy; maintaining and encouraging theses contacts and facilitating and supporting new friendships as and when they occur.
Some of the service users falls under the organisation Domiciliary Care registration.
24 hours service inclusive of waking night and sleep in
How do you access this service?
If a vacancy should arise at 117 Lancaster Road, then Kensington and Chelsea Learning Disability Service would be informed. Subsequently applications must be accompanied by a comprehensive assessment of needs, which states the reasons for the referral or application and specific services sought.
Assessments are usually multi-disciplinary via the Learning Disability Team.
They will include a financial assessment, which will determine any local authority or health service funding to which the applicant may be entitled.
How do we ensure the quality of this service?
We ensure the quality of our service by:
Providing personalised support based on the person’s choices, preferences and wishes
Making sure people have a say in how their service is run including holding regular service user meetings and engagement events at Central Office
Monitoring outcomes for people and checking these are being achieved
Checking through 6 monthly quality questionnaires that people are happy and satisfied with their service
Monitoring through 12 monthly quality questionnaires that carers, family members and professionals are happy with the service
The outcomes of our quality assurance system are reported regularly to our Quality Committee and Board. People with learning disabilities are members of our Board and are influential in ensuring our service meets and exceeds Yarrow’s quality standards.
Yarrow has an easy read complaint procedure. We will give you a copy.
If you are not happy you can complain personally or in writing to the staff and manager of the service about your complaint. They will try to sort out your complaint as soon as possible. If you are still not happy you can tell or write to the Care Services Manager or the Director of Care & Support who will investigate your complaint and tell you what they will do to resolve the problem.
When you make a complaint you can ask a family member, a friend or advocate to help you.
Can parents and young people buy this service as part of their SEND personal budget?
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